Diana Patricia Mosucha Cruz in

Diana Patricia Mosucha Cruz

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Coordinador Experiencia de Cliente at Aportes en Línea
📍 Bogota, D.C., Capital District, Colombia

Diana Patricia is a Customer Experience Coordinator at Aportes en Línea, skilled in implementing transformation and innovation projects. With a Masters degree in Customer Experience Innovation and certifications in CXDM and Scrum, she focuses on enhancing loyalty and satisfaction to drive business growth. People who have worked with her highlight her professionalism.

There is no publicly available information about her personal life, hobbies, or interests outside of her professional sphere.

She received the "Premio Extraordinario Fin de Maestría, " an extraordinary award for completing her masters degree.

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Experience
17 Years
Current Role
Coordinador Experiencia de Cliente
Location
Bogota, D.C., Capital District, Colombia
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Diana cares about

Customer Experience (CX)
Her entire career, current role, and master's degree are centered around designing and managing the customer experience to ensure loyalty and satisfaction.
Client-Centric Culture
A core focus of her work is leading the management of CX culture and Voice of the Customer (VoC) programs, as seen across multiple roles.
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Career

Work history

12-2024
Coordinador Experiencia de Cliente
Aportes en Línea
3-2020 - 4-2024
Directora de Experiencia al Cliente
AMERICAS BPS
2-2014 - 11-2019
Coordinador Corporativo Experiencia del Cliente
COLSUBSIDIO
1-2011 - 12-2012
Directora de Mercadeo y Servicio al Cliente
Representaciones Eurodent
2-2006 - 1-2011
Líder de Mercadeo
Efecty
In the press

Media appearances

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Education
8-2023 - 10-2024
Maestría Innovación Experiencia del Cliente
Fundación Universitaria Internacional de La Rioja - UNIR
2009 - 2010
Especialista en Gerencia de Publicidad
Universidad Jorge Tadeo Lozano
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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