Diana Patricia Mosucha Cruz

Critic
DISC Type : C

Coordinador Experiencia de Cliente at Aportes en Línea

Bogota, D.C., Capital District, Colombia

Overview

Diana Patricia is a Customer Experience Coordinator at Aportes en Línea, skilled in implementing transformation and innovation projects. With a Masters degree in Customer Experience Innovation and certifications in CXDM and Scrum, she focuses on enhancing loyalty and satisfaction to drive business growth. People who have worked with her highlight her professionalism.

There is no publicly available information about her personal life, hobbies, or interests outside of her professional sphere.

She received the "Premio Extraordinario Fin de Maestría, " an extraordinary award for completing her masters degree.

Personality Overview

Objective Thinker

Critic

Information Seeker

They like to do things independently and don’t look for support from others.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Customer Experience (CX)
Her entire career, current role, and master's degree are centered around designing and managing the customer experience to ensure loyalty and satisfaction.
Client-Centric Culture
A core focus of her work is leading the management of CX culture and Voice of the Customer (VoC) programs, as seen across multiple roles.
Design Thinking & Agile
Holds certifications and lists these methodologies as key skills, applying them to innovate and improve the customer journey and service culture.

Media Appearances

Diana has no verified media appearances

Work History

12-2024
Coordinador Experiencia de Cliente at Aportes en Línea
3-2020 - 4-2024
Directora de Experiencia al Cliente at AMERICAS BPS
2-2014 - 11-2019
Coordinador Corporativo Experiencia del Cliente at COLSUBSIDIO
1-2011 - 12-2012
Directora de Mercadeo y Servicio al Cliente at Representaciones Eurodent
2-2006 - 1-2011
Líder de Mercadeo at Efecty

Education

8-2023 - 10-2024
Maestría Innovación Experiencia del Cliente from Fundación Universitaria Internacional de La Rioja - UNIR
2009 - 2010
Especialista en Gerencia de Publicidad from Universidad Jorge Tadeo Lozano

More Information

Social Presence :

Prographics :

Exp : 17 Location : Bogota, D.C., Capital District, Colombia Job Level : N/A Designation : Coordinador Experiencia de Cliente at Aportes en Línea
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Insights For Selling To Diana Patricia

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try too hard to build a relationship with them
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Diana Patricia is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Diana Patricia

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Diana Patricia move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Diana Patricia take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Diana Patricia

Personality Compatibility


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