Diane Gray in

Diane Gray

Captain · DISC type DS
Director, Digital Experience & Engagement at LAM Technology
📍 Washington DC-Baltimore Area, United States

Diane Gray is the Director of Digital Experience & Engagement at LAM Technology, advising CIOs on modernizing UCaaS and CCaaS environments. Colleagues describe her as a customer experience guru and a strong leader with deep expertise in reducing telecom costs. She is certified in AI for Customer Contact Leaders.

She positions herself as an independent advisor, not a product reseller, focusing on delivering unbiased guidance and stronger supplier accountability for clients.

Read the full overview →
Experience
33 Years
Current Role
Director, Digital Experience & Engagement
Job Level
Mid-senior
Location
Washington DC-Baltimore Area, United States
Personality Overview

How Diane shows up

Decisive But Calm
Output-Driven
Long-Term Thinker

They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Priorities

Topics Diane cares about

UCaaS & CCaaS Modernization
Her primary focus is helping CIOs and IT teams modernize their communication and contact center platforms without increasing cost or internal complexity.
Telecom Cost Reduction
She consistently delivers 15–30% telecom cost reductions for clients through strategic contract optimization and independent advisory.
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Career

Work history

3-2022
Director, Digital Experience & Engagement
LAM Technology
6-2020 - 3-2022
Director of Professional Services
8x8
4-2019 - 6-2020
Regional Manager, Professional Services
8x8
12-2018 - 4-2019
Senior Project Manager
8x8
4-2017 - 12-2018
Professional Services Enterprise Project Manager
RingCentral
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1986 - 1989
Education details unavailable
Center for the Media Arts
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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