Diane Gray in

Diane Gray

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Director, Digital Experience & Engagement at LAM Technology
📍 Washington DC-Baltimore Area, United States

Diane Gray is the Director of Digital Experience & Engagement at LAM Technology, advising CIOs on modernizing UCaaS and CCaaS environments. Colleagues describe her as a customer experience guru and a strong leader with deep expertise in reducing telecom costs. She is certified in AI for Customer Contact Leaders.

She positions herself as an independent advisor, not a product reseller, focusing on delivering unbiased guidance and stronger supplier accountability for clients.

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Experience
33 Years
Current Role
Director, Digital Experience & Engagement
Job Level
Mid-senior
Location
Washington DC-Baltimore Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Diane cares about

UCaaS & CCaaS Modernization
Her primary focus is helping CIOs and IT teams modernize their communication and contact center platforms without increasing cost or internal complexity.
Telecom Cost Reduction
She consistently delivers 15–30% telecom cost reductions for clients through strategic contract optimization and independent advisory.
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Career

Work history

3-2022
Director, Digital Experience & Engagement
LAM Technology
6-2020 - 3-2022
Director of Professional Services
8x8
4-2019 - 6-2020
Regional Manager, Professional Services
8x8
12-2018 - 4-2019
Senior Project Manager
8x8
4-2017 - 12-2018
Professional Services Enterprise Project Manager
RingCentral
In the press

Media appearances

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Education
1986 - 1989
Education details unavailable
Center for the Media Arts
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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