Diane Maley

Observer
DISC Type : ci

Deputy Director Coding and Clinical Documentation Improvement at Santa Clara County Health and Hospital System

United States

Overview

Diane Maley is the Deputy Director of Coding and Clinical Documentation Improvement at Santa Clara County Health and Hospital System. Her expertise lies in revenue cycle management, medical coding, and Medicare documentation. She holds a Bachelor of Science from Kings College.

She is a Certified Clinical Documentation Specialist (CCDS), highlighting her specialized knowledge in ensuring the accuracy and completeness of patient records.

Personality Overview

Example Seeker

Curious

Assertive

They often ask many questions and rely heavily on information and documentation.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Revenue Cycle Management
Her role directly involves overseeing processes that impact the financial health and revenue cycle of the hospital system.
Medical Coding Accuracy
A core part of her title and responsibilities, focusing on the precise translation of medical services into universal codes for billing and records.
Clinical Documentation
Leads initiatives for Clinical Documentation Improvement (CDI), which is crucial for patient care quality, data analytics, and proper reimbursement.

Media Appearances

Diane has no verified media appearances

Work History

9-2014
Deputy Director Coding and Clinical Documentation Improvement at Santa Clara County Health and Hospital System

Education

2002 - 2005
Bachelor of Science (BS) from King's College

More Information

Social Presence :

Prographics :

Exp : 11 Location : United States Job Level : Mid-senior Designation : Deputy Director Coding and Clinical Documentation Improvement at Santa Clara County Health and Hospital System
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Insights For Selling To Diane

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them realize that there is no personal risk in making this decision
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Diane is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Diane

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Diane move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Diane take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Diane

Personality Compatibility


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