Diane W.

Pioneer
DISC Type : ids

Global Head of Customer Success & Experience - Google Cloud Security at Google

San Francisco Bay Area, United States

Overview

Diane is the Global Head of Customer Success & Experience for Google Cloud Security, with over 20 years of experience in transforming companies into high-growth SaaS businesses. Her expertise spans Go-to-Market strategy, M&A integration, and leading global teams of over 1, 000 people at firms like Splunk and Deloitte.

She recently completed a certification in Agentic AI from MIT, noting that this technology exposes foundational cracks in a companys data and workflows.

Personality Overview

Decisive But Friendly

Dynamic But Sincere

Friendly But Fast

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

AI in Customer Success
She is focused on deploying AI-powered productivity tools in her current role and recently completed a certification in Applied Agentic AI for Organizational Transformation with MIT.
Cloud Security Adoption
Her role is centered on driving adoption and value for Google Cloud Security customers. She recently celebrated the acquisition of Wiz to enhance these capabilities.
SaaS Transformation
Her career has focused on shifting companies from legacy operating models to high-growth SaaS businesses, scaling revenues from $1B to over $5B ARR.

Media Appearances

Diane Wu – Google I/O 2022 Speaker. Featured in Google I/O (io.google)

See Now

Work History

3-2024
Global Head of Customer Success & Experience - Google Cloud Security at Google
2023 - 3-2024
GVP, GTM Strategy & Operations at Splunk
2020 - 2023
Senior Director, Customer Success Strategy & Operations at Splunk
2019 - 2020
Director, Product Strategy & Operations at Splunk
2014 - 2019
Strategy Manager, Mergers & Acquisitions at Deloitte Consulting

Education

Master of Business Administration (MBA) from University of Michigan - Stephen M. Ross School of Business
Bachelor of Arts - BA from Cornell University

More Information

Social Presence :

Prographics :

Exp : 20 Location : San Francisco Bay Area, United States Job Level : Mid-senior Designation : Global Head of Customer Success & Experience - Google Cloud Security at Google
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Insights For Selling To Diane

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Diane is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Diane

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Diane move?

  • They are generally fast movers and can take quick decisions
  • Can Diane take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Diane

Personality Compatibility


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