Gerente de Experiencia del Cliente at Zurich Insurance
📍 Mexico City Metropolitan Area
Diego Armando Aristeo Ponce is a Senior Customer Experience Manager with over 15 years of expertise in the insurance and health services sectors. He specializes in building CX strategies from the ground up, implementing VoC programs, and leading digital transformation to boost operational efficiency and reduce costs. He holds an MBA from the Instituto Politécnico Nacional.
He authored a publication on applying quality methodologies to solve problems for micro, small, and medium-sized enterprises.
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Experience
16 Years
Current Role
Gerente de Experiencia del Cliente
Location
Mexico City Metropolitan Area
Personality Overview
How Diego shows up
ROI Driven
Precise
Information Seeker
They choose to analyze logically and value facts to emotions. They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.
Priorities
Topics Diego cares about
Customer Journey Mapping
He has extensive experience designing customer journeys and implementing metrics like NPS, CSAT, and Voice of the Customer (VoC) programs from scratch for major insurance companies.
Operational Efficiency
His work focuses on delivering measurable business results, including cost reduction, improved First Call Resolution (FCR), and increased efficiency in call center operations.
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Career
Work history
7-2018 - 11-2025
Gerente de Experiencia del Cliente
Zurich Insurance
4-2015 - 6-2017
Gerente Comercial y de Nuevos Proyectos
AXA Assistance
3-2014 - 4-2015
Project Manager
AXA Assistance
2008 - 2011
Coordinador de Redes Médicas
Vitamédica
2006 - 2008
Analista de Redes y Proveedores
Vitamédica
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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