Diego Armando Aristeo Ponce is a Senior Customer Experience Manager with over 15 years of expertise in the insurance and health services sectors. He specializes in building CX strategies from the ground up, implementing VoC programs, and leading digital transformation to boost operational efficiency and reduce costs. He holds an MBA from the Instituto Politécnico Nacional.
He authored a publication on applying quality methodologies to solve problems for micro, small, and medium-sized enterprises.
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