Diego Armando Aristeo Ponce

Critic
DISC Type : C

Gerente de Experiencia del Cliente at Zurich Insurance

Mexico City Metropolitan Area

Overview

Diego Armando Aristeo Ponce is a Senior Customer Experience Manager with over 15 years of expertise in the insurance and health services sectors. He specializes in building CX strategies from the ground up, implementing VoC programs, and leading digital transformation to boost operational efficiency and reduce costs. He holds an MBA from the Instituto Politécnico Nacional.

He authored a publication on applying quality methodologies to solve problems for micro, small, and medium-sized enterprises.

Personality Overview

ROI Driven

Precise

Information Seeker

They choose to analyze logically and value facts to emotions.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Customer Journey Mapping
He has extensive experience designing customer journeys and implementing metrics like NPS, CSAT, and Voice of the Customer (VoC) programs from scratch for major insurance companies.
Operational Efficiency
His work focuses on delivering measurable business results, including cost reduction, improved First Call Resolution (FCR), and increased efficiency in call center operations.
Digital Transformation
Focuses on leveraging automation and digitalization to create high-impact improvements in customer experience and internal processes.

Media Appearances

Diego has no verified media appearances

Work History

7-2018 - 11-2025
Gerente de Experiencia del Cliente at Zurich Insurance
4-2015 - 6-2017
Gerente Comercial y de Nuevos Proyectos at AXA Assistance
3-2014 - 4-2015
Project Manager at AXA Assistance
2008 - 2011
Coordinador de Redes Médicas at Vitamédica
2006 - 2008
Analista de Redes y Proveedores at Vitamédica

Education

2011 - 2013
Master of Business Administration (MBA) from Instituto Politécnico Nacional
2012 - 2013
Movilidad Académica Internacional from Universidad de Santiago de Compostela

More Information

Social Presence :

Prographics :

Exp : 16 Location : Mexico City Metropolitan Area Job Level : N/A Designation : Gerente de Experiencia del Cliente at Zurich Insurance
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Insights For Selling To Diego Armando

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Make extra effort to not seem pushy or confrontational
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Diego Armando is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Diego Armando

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Diego Armando move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Diego Armando take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Diego Armando

Personality Compatibility


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