Diego Armando Aristeo Ponce in

Diego Armando Aristeo Ponce

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Gerente de Experiencia del Cliente at Zurich Insurance
📍 Mexico City Metropolitan Area

Diego Armando Aristeo Ponce is a Senior Customer Experience Manager with over 15 years of expertise in the insurance and health services sectors. He specializes in building CX strategies from the ground up, implementing VoC programs, and leading digital transformation to boost operational efficiency and reduce costs. He holds an MBA from the Instituto Politécnico Nacional.

He authored a publication on applying quality methodologies to solve problems for micro, small, and medium-sized enterprises.

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Experience
16 Years
Current Role
Gerente de Experiencia del Cliente
Location
Mexico City Metropolitan Area
Personality Overview

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Priorities

Topics Diego cares about

Customer Journey Mapping
He has extensive experience designing customer journeys and implementing metrics like NPS, CSAT, and Voice of the Customer (VoC) programs from scratch for major insurance companies.
Operational Efficiency
His work focuses on delivering measurable business results, including cost reduction, improved First Call Resolution (FCR), and increased efficiency in call center operations.
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Career

Work history

7-2018 - 11-2025
Gerente de Experiencia del Cliente
Zurich Insurance
4-2015 - 6-2017
Gerente Comercial y de Nuevos Proyectos
AXA Assistance
3-2014 - 4-2015
Project Manager
AXA Assistance
2008 - 2011
Coordinador de Redes Médicas
Vitamédica
2006 - 2008
Analista de Redes y Proveedores
Vitamédica
In the press

Media appearances

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Education
2011 - 2013
Master of Business Administration (MBA)
Instituto Politécnico Nacional
2012 - 2013
Movilidad Académica Internacional
Universidad de Santiago de Compostela
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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