Dillon Ryan in

Dillon Ryan

Enthusiast · DISC type i
Director of Customer Experience at Arena Club
📍 Glendale, California, United States

Dillon Ryan is the Director of Customer Experience at Arena Club, leveraging a strong background in member services from his time at Thrive Market. He advanced from a trainer to a senior manager, showcasing his expertise in customer support and team leadership. He is a graduate of UC Santa Barbara.

Outside of his professional life, Dillon is an avid supporter of the Los Angeles Dodgers. His connection to UC Santa Barbara also suggests an ongoing interest in his alma maters community and events.

He once designed and executed the entire training curriculum for new member retention specialists at Thrive Market.

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Experience
12 Years
Current Role
Director of Customer Experience
Job Level
Mid-senior
Location
Glendale, California, United States
Personality Overview

How Dillon shows up

Non-Confrontational
Story Driven
Optimistic

Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They prefer to build relationships rather than staying totally transactional.

Priorities

Topics Dillon cares about

Customer Experience
His career progression from Manager to Director at companies like Thrive Market and Arena Club has been centered on improving member and customer services.
Team Training
Previously designed and executed the training curriculum for member retention specialists at Thrive Market, demonstrating a passion for employee development.
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Career

Work history

2-2026
Director of Customer Experience
Arena Club
4-2023 - 3-2026
Senior Manager, Member Services
Thrive Market
10-2018 - 4-2023
Manager, Member Services
Thrive Market
9-2015 - 10-2018
Member Services Trainer
Thrive Market
1-2014 - 8-2014
Intern
Priority Sports & Entertainment
In the press

Media appearances

Startup Stories: Q&A With Thrive Market Member Services Trainer Dillon Ryan. Featured in Thrive Market Blog
See now
Education
2010 - 2012
Bachelor of Arts (B.A.)
UC Santa Barbara
2007 - 2010
Associate's degree
Los Angeles Pierce College
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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