Dillon Ryan

Enthusiast
DISC Type : i

Director of Customer Experience at Arena Club

Glendale, California, United States

Overview

Dillon Ryan is the Director of Customer Experience at Arena Club, leveraging a strong background in member services from his time at Thrive Market. He advanced from a trainer to a senior manager, showcasing his expertise in customer support and team leadership. He is a graduate of UC Santa Barbara.

Outside of his professional life, Dillon is an avid supporter of the Los Angeles Dodgers. His connection to UC Santa Barbara also suggests an ongoing interest in his alma maters community and events.

He once designed and executed the entire training curriculum for new member retention specialists at Thrive Market.

Personality Overview

Non-Confrontational

Story Driven

Optimistic

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Customer Experience
His career progression from Manager to Director at companies like Thrive Market and Arena Club has been centered on improving member and customer services.
Team Training
Previously designed and executed the training curriculum for member retention specialists at Thrive Market, demonstrating a passion for employee development.
Member Retention
A key part of his past role involved training teams to effectively communicate product benefits to improve member retention.

Media Appearances

Startup Stories: Q&A With Thrive Market Member Services Trainer Dillon Ryan. Featured in Thrive Market Blog

See Now

Work History

2-2026
Director of Customer Experience at Arena Club
4-2023 - 3-2026
Senior Manager, Member Services at Thrive Market
10-2018 - 4-2023
Manager, Member Services at Thrive Market
9-2015 - 10-2018
Member Services Trainer at Thrive Market
1-2014 - 8-2014
Intern at Priority Sports & Entertainment

Education

2010 - 2012
Bachelor of Arts (B.A.) from UC Santa Barbara
2007 - 2010
Associate's degree from Los Angeles Pierce College

More Information

Social Presence :

Prographics :

Exp : 12 Location : Glendale, California, United States Job Level : Mid-senior Designation : Director of Customer Experience at Arena Club
URL has been copied!

Insights For Selling To Dillon

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Maintain high, positive energy and convey confidence
  • Compliment them about their personality if you get a chance

DONT's

  • Avoid overloading them with too much information
  • Don’t ask too many questions in one go, weave them into the flow
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dillon is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Dillon

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Dillon move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Dillon take some risk or not?

  • They can take some low-probability risks if needed.

You And Dillon

Personality Compatibility


Other Arena Club Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.