Matthew F.

Observer
DISC Type : ci

Director of Customer Experience at Arena Club

United States

Overview

Matthew is the Director of Customer Experience at Arena Club, specializing in Go-To-Market strategy and scaling operations. His career includes roles at high-growth tech companies like Rivian and Tesla, as well as a foundation in consulting at Deloitte. He holds an AWS Certified Cloud Practitioner certification.

Based on his background, Matthew has a strong connection to New York, having attended Fordham University in the Bronx. He expresses immense professional pride in his companys partnership with the New York Yankees, a team located just miles from his alma mater.

Unique fact: A recipient of Fordhams "New Alumni Award, " he was recognized as a model student exemplifying the best of the Gabelli School of Business.

Personality Overview

Assertive

Value Driven

Curious

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Go-To-Market Strategy
His headline and experience at Rivian, where he led a cross-functional team to deliver the retail Go-To-Market strategy, highlight this as a key area of expertise.
Scaling Operations
At Arena Club, he led the scaling of both physical and machine learning operations to launch their foundational product, demonstrating his capability in operational growth.
Customer Experience
His current title is Director of Customer Experience, indicating this is his primary professional focus and a core passion.

Media Appearances

Matthew has no verified media appearances

Work History

4-2024
Director of Customer Experience at Arena Club
10-2022 - 4-2024
Director of Operations at Arena Club
9-2021 - 10-2022
Sr. Technical Program Manager | Go To Market at Rivian
7-2020 - 9-2021
Senior Consultant at Deloitte
8-2018 - 6-2020
Consultant at Deloitte

Education

Bachelor’s Degree from Fordham University
Education details unavailable from Northwood

More Information

Social Presence :

Prographics :

Exp : 9 Location : United States Job Level : Mid-senior Designation : Director of Customer Experience at Arena Club
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Share testimonials from known people and give multiple examples of product value
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Matthew

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Matthew take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Matthew

Personality Compatibility


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