Djamel Adja in

Djamel Adja

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Head of Service Experience Strategy & Management, Mid Market at Intuit
📍 San Francisco, California, United States

Djamel is a seasoned service experience and strategy leader with over 15 years of experience in team leadership and global customer service. He specializes in strategic planning, process improvement, and program management for companies like Intuit and JPMorgan Chase. People who have worked with him describe him as strategic, detail-oriented, and customer-focused.

He has a background in Computer Science from Université Paul Sabatier Toulouse III and is also certified in Six Sigma.

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Current Role
Head of Service Experience Strategy & Management, Mid Market
Job Level
Mid-senior
Location
San Francisco, California, United States
Personality Overview

How Djamel shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Djamel cares about

Customer Experience Strategy
His entire career, including current and past senior roles at Intuit and JPMorgan Chase, has focused on designing and enhancing the customer experience.
Loyalty & Rewards
He previously served as Vice President for J. P. Morgan Chase's Travel Customer Experience, focusing on their Ultimate Rewards and Loyalty Solutions program.
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Career

Work history

Head of Service Experience Strategy & Management, Mid Market
Intuit
Head of Service Experience Strategy & Management, QuickBooks Live
Intuit
Senior Vice President of Experience
LVH Global - Five-Star Full Service Luxury Vacation Homes
Vice President, J.P. Morgan Chase Travel Customer Experience - Ultimate Rewards & Loyalty Solutions
JPMorgan Chase & Co.
Program Director
LesConcierges
In the press

Media appearances

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Education
2004 - 2007
Computer Science
Université Paul Sabatier Toulouse III
2011 - 2011
Six Sigma
Aveta Business Institute
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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