Djamel Adja

Pioneer
DISC Type : Ids

Head of Service Experience Strategy & Management, Mid Market at Intuit

San Francisco, California, United States

Overview

Djamel is a seasoned service experience and strategy leader with over 15 years of experience in team leadership and global customer service. He specializes in strategic planning, process improvement, and program management for companies like Intuit and JPMorgan Chase. People who have worked with him describe him as strategic, detail-oriented, and customer-focused.

He has a background in Computer Science from Université Paul Sabatier Toulouse III and is also certified in Six Sigma.

Personality Overview

Dynamic But Sincere

Decisive But Friendly

Friendly But Fast

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Customer Experience Strategy
His entire career, including current and past senior roles at Intuit and JPMorgan Chase, has focused on designing and enhancing the customer experience.
Loyalty & Rewards
He previously served as Vice President for J. P. Morgan Chase's Travel Customer Experience, focusing on their Ultimate Rewards and Loyalty Solutions program.
Process Improvement
He holds a Six Sigma certification and has a professional focus on process improvement, quality assurance, and implementing solutions like voice analytics in call centers.

Media Appearances

Djamel has no verified media appearances

Work History

Head of Service Experience Strategy & Management, Mid Market at Intuit
Head of Service Experience Strategy & Management, QuickBooks Live at Intuit
Senior Vice President of Experience at LVH Global - Five-Star Full Service Luxury Vacation Homes
Vice President, J.P. Morgan Chase Travel Customer Experience - Ultimate Rewards & Loyalty Solutions at JPMorgan Chase & Co.
Program Director at LesConcierges

Education

2004 - 2007
Computer Science from Université Paul Sabatier Toulouse III
2011 - 2011
Six Sigma from Aveta Business Institute

More Information

Social Presence :

Prographics :

Exp : N/A Location : San Francisco, California, United States Job Level : Mid-senior Designation : Head of Service Experience Strategy & Management, Mid Market at Intuit
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Insights For Selling To Djamel

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Djamel is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Djamel

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Djamel move?

  • They are generally fast movers and can take quick decisions
  • Can Djamel take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Djamel

Personality Compatibility


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