Dodjie Arcayena in

Dodjie Arcayena

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Senior Manager, IT Services and Help Desk at Bloom Energy
📍 San Francisco Bay Area, United States

Dodjie is a strategic IT Service Delivery leader with over 25 years of experience scaling global support organizations. His expertise is grounded in ITIL principles to enhance end-user experience and operational resilience. He holds an ITIL 4 certification and a Bachelors degree from Western Governors University. Colleagues describe him as diligent, capable, and a leader with great people skills.

Outside of his professional life, Dodjie emphasizes the power of a positive mindset, a principle he instills in his family. He believes in proactively shaping ones own day through intention and attitude, a philosophy that reflects his approach to personal motivation and empowerment.

He has a personal mantra he taught his son: “The day will be how you want it to be.

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Experience
22 Years
Current Role
Senior Manager, IT Services and Help Desk
Job Level
Middle
Location
San Francisco Bay Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Dodjie cares about

Modern IT Service
He champions building IT services around people, not just technology, focusing on user experience, automation, and ITIL-aligned governance to make IT a strategic business partner.
ITSM & ITIL
Certified in ITIL 4, he grounds his service delivery strategy in its principles to improve stability, accountability, and the overall customer experience in IT operations.
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Career

Work history

2-2026
Senior Manager, IT Services and Help Desk
Bloom Energy
5-2025 - 10-2025
Head of IT Service Delivery and User Support
ICE Consulting - Managed IT & Cybersecurity for Life Sciences
1-2023 - 3-2025
Manager, IT Operations
BeiGene
6-2020 - 11-2022
Manager, IT Service Desk
Exelixis
9-2014 - 6-2020
IT Service Desk Manager
Cupertino Electric, Inc.
In the press

Media appearances

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Education
Bachelor's degree
Western Governors University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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