Dodjie Arcayena

Doer
DISC Type : sd

Senior Manager, IT Services and Help Desk at Bloom Energy

San Francisco Bay Area, United States

Overview

Dodjie is a strategic IT Service Delivery leader with over 25 years of experience scaling global support organizations. His expertise is grounded in ITIL principles to enhance end-user experience and operational resilience. He holds an ITIL 4 certification and a Bachelors degree from Western Governors University. Colleagues describe him as diligent, capable, and a leader with great people skills.

Outside of his professional life, Dodjie emphasizes the power of a positive mindset, a principle he instills in his family. He believes in proactively shaping ones own day through intention and attitude, a philosophy that reflects his approach to personal motivation and empowerment.

He has a personal mantra he taught his son: “The day will be how you want it to be. ”

Personality Overview

Results Focused

Long-term Focused

Risk-Accepting

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Modern IT Service
He champions building IT services around people, not just technology, focusing on user experience, automation, and ITIL-aligned governance to make IT a strategic business partner.
ITSM & ITIL
Certified in ITIL 4, he grounds his service delivery strategy in its principles to improve stability, accountability, and the overall customer experience in IT operations.
Team Leadership
Praised by colleagues for his ability to motivate teams and for his excellent people skills, he focuses on stabilizing operations and fostering a positive team environment.

Media Appearances

Dodjie has no verified media appearances

Work History

2-2026
Senior Manager, IT Services and Help Desk at Bloom Energy
5-2025 - 10-2025
Head of IT Service Delivery and User Support at ICE Consulting - Managed IT & Cybersecurity for Life Sciences
1-2023 - 3-2025
Manager, IT Operations at BeiGene
6-2020 - 11-2022
Manager, IT Service Desk at Exelixis
9-2014 - 6-2020
IT Service Desk Manager at Cupertino Electric, Inc.

Education

Bachelor's degree from Western Governors University

More Information

Social Presence :

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Exp : 22 Location : San Francisco Bay Area, United States Job Level : Middle Designation : Senior Manager, IT Services and Help Desk at Bloom Energy
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Insights For Selling To Dodjie

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • During followups, use phone or text if needed, they should be fine
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dodjie is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Dodjie

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Dodjie move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Dodjie take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Dodjie

Personality Compatibility


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