Drew Smith

Energizer
DISC Type : I

Production Support Engineer II at Truist

Woodstock, Georgia, United States

Overview

Drew Smith is a Production Support Engineer at Truist, specializing in mainframe systems and effective solutions identification. With a history at TSYS and Global Payments, he excels in analysis, problem-solving, and process improvement. He holds an AWS Cloud Practitioner certification and a BBA from Troy University.

Possesses a deep and specialized skill set in legacy IBM Mainframe technologies including TSO/ISPF, JCL, CA-7, and CICS.

Personality Overview

Imaginative

Relationship Oriented

Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are really good at seeing what the long-term impacts of their decisions could be. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Mainframe Environments
Possesses deep expertise in legacy systems like z/OS, JCL, and CICS, demonstrated throughout his career in production support and software engineering roles.
Incident Resolution
Focuses on problem tracking, root-cause analysis, and troubleshooting complex technical issues to ensure system stability, a core part of his current role.
Cloud Technologies
Holds an AWS Certified Cloud Practitioner certification, indicating an interest in bridging his legacy system expertise with modern cloud infrastructure.

Media Appearances

Drew has no verified media appearances

Work History

12-2024
Production Support Engineer II at Truist
4-2023 - 12-2024
Lead Infrastructure Engineer at Truist
10-2020 - 2-2023
Senior Software Engineer at Global Payments Inc.
4-2012 - 10-2020
Programmer Analyst Senior at TSYS
9-2007 - 4-2012
Programmer Analyst II at TSYS

Education

2004 - 2006
BSBA from Troy University
2004 - 2006
Bachelor of Business Administration - BBA from Troy University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Woodstock, Georgia, United States Job Level : Mid-senior Designation : Production Support Engineer II at Truist
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Insights For Selling To Drew

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Talk anecdotally about the customer experience that your product offers
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Drew is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Drew

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Drew move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Drew take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Drew

Personality Compatibility


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