Drew Smith in

Drew Smith

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Production Support Engineer II at Truist
📍 Woodstock, Georgia, United States

Drew Smith is a Production Support Engineer at Truist, specializing in mainframe systems and effective solutions identification. With a history at TSYS and Global Payments, he excels in analysis, problem-solving, and process improvement. He holds an AWS Cloud Practitioner certification and a BBA from Troy University.

Possesses a deep and specialized skill set in legacy IBM Mainframe technologies including TSO/ISPF, JCL, CA-7, and CICS.

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Experience
22 Years
Current Role
Production Support Engineer II
Job Level
Mid-senior
Location
Woodstock, Georgia, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Drew cares about

Mainframe Environments
Possesses deep expertise in legacy systems like z/OS, JCL, and CICS, demonstrated throughout his career in production support and software engineering roles.
Incident Resolution
Focuses on problem tracking, root-cause analysis, and troubleshooting complex technical issues to ensure system stability, a core part of his current role.
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Career

Work history

12-2024
Production Support Engineer II
Truist
4-2023 - 12-2024
Lead Infrastructure Engineer
Truist
10-2020 - 2-2023
Senior Software Engineer
Global Payments Inc.
4-2012 - 10-2020
Programmer Analyst Senior
TSYS
9-2007 - 4-2012
Programmer Analyst II
TSYS
In the press

Media appearances

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Education
2004 - 2006
BSBA
Troy University
2004 - 2006
Bachelor of Business Administration - BBA
Troy University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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