Dylan Swetish

Energizer
DISC Type : I

Director, Experience Research at Liberty Mutual Insurance

Scituate, Massachusetts, United States

Overview

Dylan is the Director of Customer Experience at Liberty Mutual, with a background in leading customer operations at Broadview Networks and AT&T. A graduate of Wheaton College Massachusetts, colleagues consistently describe him as a highly intelligent, collaborative, and strong leader who excels at execution and communication.

Based on his deep roots in Massachusetts, both through his education and career in the Boston area, Dylan is likely a passionate follower of local sports, enjoying the competitive spirit and community that comes with supporting New England teams.

He was the foundational mentor for a colleagues entire first nine years in their professional career, showcasing his dedication to talent development.

Personality Overview

Believer

Imaginative

Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are friendly, approachable and love to make new connections.

Topics They Care About

Customer Experience
His career focus is on customer advocacy and experience, holding director-level roles in the field at Liberty Mutual Insurance.
Leadership & Mentorship
Praised for shaping careers and honing the leadership skills of his direct reports, demonstrating a commitment to developing people long-term.
Operations Management
Previously served as VP/Managing Director of Customer Operations, indicating deep expertise in managing large-scale service and technical teams.

Media Appearances

Dylan has no verified media appearances

Work History

1-2013
Director, Experience Research at Liberty Mutual Insurance
1999 - 2012
VP/Managing Director, Customer Operations at Broadview Networks
1996 - 1998
Engineering & Customer Operations Manager at AT&T

Education

Bachelor of Arts - BA from Wheaton College Massachusetts

More Information

Social Presence :

Prographics :

Exp : 30 Location : Scituate, Massachusetts, United States Job Level : Mid-senior Designation : Director, Experience Research at Liberty Mutual Insurance
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Insights For Selling To Dylan

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Be friendly and entertaining in your conversation
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dylan is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Dylan

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Dylan move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Dylan take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Dylan

Personality Compatibility


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