Dylan Swetish in

Dylan Swetish

Energizer · DISC type I
Director, Experience Research at Liberty Mutual Insurance
📍 Scituate, Massachusetts, United States

Dylan is the Director of Customer Experience at Liberty Mutual, with a background in leading customer operations at Broadview Networks and AT&T. A graduate of Wheaton College Massachusetts, colleagues consistently describe him as a highly intelligent, collaborative, and strong leader who excels at execution and communication.

Based on his deep roots in Massachusetts, both through his education and career in the Boston area, Dylan is likely a passionate follower of local sports, enjoying the competitive spirit and community that comes with supporting New England teams.

He was the foundational mentor for a colleagues entire first nine years in their professional career, showcasing his dedication to talent development.

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Experience
30 Years
Current Role
Director, Experience Research
Job Level
Mid-senior
Location
Scituate, Massachusetts, United States
Personality Overview

How Dylan shows up

Believer
Imaginative
Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships. Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are friendly, approachable and love to make new connections.

Priorities

Topics Dylan cares about

Customer Experience
His career focus is on customer advocacy and experience, holding director-level roles in the field at Liberty Mutual Insurance.
Leadership & Mentorship
Praised for shaping careers and honing the leadership skills of his direct reports, demonstrating a commitment to developing people long-term.
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Career

Work history

1-2013
Director, Experience Research
Liberty Mutual Insurance
1999 - 2012
VP/Managing Director, Customer Operations
Broadview Networks
1996 - 1998
Engineering & Customer Operations Manager
AT&T
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Arts - BA
Wheaton College Massachusetts
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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