Edgar Pastrana in

Edgar Pastrana

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Global Director, Customer Experience at Uber
📍 New York City Metropolitan Area, United States

Edgar Pastrana is an executive with 20 years of experience at the intersection of travel, transportation, and technology, having held leadership roles at Uber and Marriott International. A graduate of The Tuck School of Business at Dartmouth, he has a history of delivering measurable global business impact.

Outside of his executive roles, Edgar shows a passion for helping others with career advancement, offering guidance on business school admissions. He maintains a keen interest in major corporations like Bloomberg and Marriott International, staying connected to industry leaders and market trends.

He once led the planning and execution that transformed a nightclub at the Luxor Hotel into the global flagship HyperX Esports Arena Las Vegas.

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Experience
19 Years
Current Role
Global Director, Customer Experience
Job Level
Mid-senior
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Edgar cares about

Customer Experience
As Global Director at Uber, he focused on improving customer satisfaction, significantly increasing CSAT by 45 basis points and NPS by 16 points.
Corporate Transformation
He was a Senior Director of Transformation at Marriott, where colleagues praised his ability to plan and execute crucial, enterprise-level projects with C-level stakeholders.
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Career

Work history

10-2020
Global Director, Customer Experience
Uber
11-2018 - 10-2020
Senior Director, Transformation
Marriott International
7-2017 - 11-2018
Head of Properties
Allied Esports International
3-2016 - 6-2017
Director, Global Initiatives
Starwood Hotels & Resorts Worldwide, Inc.
7-2014 - 2-2016
Associate Director, Global Initiatives
Starwood Hotels & Resorts Worldwide, Inc.
In the press

Media appearances

Ep.14 – From Data to Action: CX at Uber (with Daniela Carrillo). Featured in Apple Podcasts
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Uber Global Director to Share Game-Changing Strategies for Continuous CX Improvement. Featured in PR Newswire
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Education
2009 - 2011
Masters of Business Administration
The Tuck School of Business at Dartmouth
2006 - 2008
Bachelor of Arts
University of Connecticut
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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