Edgar Pastrana

Visionary
DISC Type : Ds

Global Director, Customer Experience at Uber

New York City Metropolitan Area, United States

Overview

Edgar Pastrana is an executive with 20 years of experience at the intersection of travel, transportation, and technology, having held leadership roles at Uber and Marriott International. A graduate of The Tuck School of Business at Dartmouth, he has a history of delivering measurable global business impact.

Outside of his executive roles, Edgar shows a passion for helping others with career advancement, offering guidance on business school admissions. He maintains a keen interest in major corporations like Bloomberg and Marriott International, staying connected to industry leaders and market trends.

He once led the planning and execution that transformed a nightclub at the Luxor Hotel into the global flagship HyperX Esports Arena Las Vegas.

Personality Overview

Fast But Thoughtful

Risk Tolerant

Big Vision Person

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer Experience
As Global Director at Uber, he focused on improving customer satisfaction, significantly increasing CSAT by 45 basis points and NPS by 16 points.
Corporate Transformation
He was a Senior Director of Transformation at Marriott, where colleagues praised his ability to plan and execute crucial, enterprise-level projects with C-level stakeholders.
Esports Development
While Head of Properties at Allied Esports, he played a pivotal role in the early growth of the company and the creation of its global flagship property in Las Vegas.

Media Appearances

Ep.14 – From Data to Action: CX at Uber (with Daniela Carrillo). Featured in Apple Podcasts

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Uber Global Director to Share Game-Changing Strategies for Continuous CX Improvement. Featured in PR Newswire

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Ep.14 – From Data to Action: CX at Uber. Featured in Apple Podcasts

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Work History

10-2020
Global Director, Customer Experience at Uber
11-2018 - 10-2020
Senior Director, Transformation at Marriott International
7-2017 - 11-2018
Head of Properties at Allied Esports International
3-2016 - 6-2017
Director, Global Initiatives at Starwood Hotels & Resorts Worldwide, Inc.
7-2014 - 2-2016
Associate Director, Global Initiatives at Starwood Hotels & Resorts Worldwide, Inc.

Education

2009 - 2011
Masters of Business Administration from The Tuck School of Business at Dartmouth
2006 - 2008
Bachelor of Arts from University of Connecticut

More Information

Social Presence :

Prographics :

Exp : 19 Location : New York City Metropolitan Area, United States Job Level : Mid-senior Designation : Global Director, Customer Experience at Uber
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Insights For Selling To Edgar

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Let them know of potential risks but suggest mitigation methods alongside
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Edgar is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Edgar

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Edgar move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Edgar take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Edgar

Personality Compatibility


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