Lauren Pierpont

Trailblazer
DISC Type : DI

Director Retail Customer Experience at AT&T

Atlanta, Georgia, United States

Overview

Lauren is a seasoned telecommunications leader with over 20 years at AT&T, currently serving as Director of Retail Customer Experience. An Auburn University graduate, she excels in enhancing customer satisfaction and sales strategy across 5, 000+ retail locations. Colleagues describe her as a hard worker, responsible, and loyal.


Lauren once managed the entire $12 million AT&T Retail Apparel Program for over 100, 000 customer-facing employees.

Personality Overview

Informal

Assertive

Persuasive

They will bat for you if they come to believe in you.  They prefer to ensure that they are in control of the situation. They are not against taking risks and can make tough decisions when required.


Topics They Care About

Retail Customer Experience
Her current role focuses on defining and leading CX initiatives across more than 5, 000 AT&T retail stores to drive satisfaction and profitability.
Employee Engagement
As a former Director of Employee Engagement, she launched enterprise-wide programs that improved supervisor-employee relationships and boosted satisfaction scores.
Large-Scale Operations
She has extensive experience managing large P&Ls, including one generating over $1B in annual revenue, and overseeing programs for 100, 000+ employees.

Media Appearances

How CX Helped AT&T Sell More iPhones and Otterboxes. Featured in CIO.com

See Now

From frontline to leadership: meet AT&T's trailblazers. Featured in AT&T Corporate Blog

See Now

Work History

11-2018
Director Retail Customer Experience at AT&T
11-2018 - 7-2019
Director, Optimization & Lifestyle Management at AT&T
1-2015 - 5-2016
Director of Strategy and Development at AT&T
2015 - 2018
Director, Employee Development & Engagement at AT&T
5-2013 - 1-2015
Director, Sales Operations & Acquisition at AT&T

Education

9-1999 - 12-2022
Bachelor's degree from Auburn University Harbert College of Business
8-1999 - 12-2002
International Business from Auburn University Harbert College of Business
High School Diploma from Marist School

More Information

Social Presence :

Prographics :

Exp : 20 Location : Atlanta, Georgia, United States Job Level : Mid-senior Designation : Director Retail Customer Experience at AT&T
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Insights For Selling To Lauren

During A Call Or A Meeting

DO's

  • Talk about yourself and some of your achievements at the start of the conversation
  • Showcase existing customers and use case-studies to grab their attention
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking them how they truly feel about your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lauren is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Lauren

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Lauren move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Lauren take some risk or not?

  • If necessary, they will be ready to take risks.

You And Lauren

Personality Compatibility


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