Lauren Pierpont in

Lauren Pierpont

Trailblazer · DISC type DI
Director Retail Customer Experience at AT&T
📍 Atlanta, Georgia, United States

Lauren is a seasoned telecommunications leader with over 20 years at AT&T, currently serving as Director of Retail Customer Experience. An Auburn University graduate, she excels in enhancing customer satisfaction and sales strategy across 5, 000+ retail locations. Colleagues describe her as a hard worker, responsible, and loyal.

Lauren once managed the entire $12 million AT&T Retail Apparel Program for over 100, 000 customer-facing employees.

Read the full overview →
Experience
20 Years
Current Role
Director Retail Customer Experience
Job Level
Mid-senior
Location
Atlanta, Georgia, United States
Personality Overview

How Lauren shows up

Informal
Assertive
Persuasive

They will bat for you if they come to believe in you. They prefer to ensure that they are in control of the situation. They are not against taking risks and can make tough decisions when required.


Priorities

Topics Lauren cares about

Retail Customer Experience
Her current role focuses on defining and leading CX initiatives across more than 5, 000 AT&T retail stores to drive satisfaction and profitability.
Employee Engagement
As a former Director of Employee Engagement, she launched enterprise-wide programs that improved supervisor-employee relationships and boosted satisfaction scores.
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Career

Work history

11-2018
Director Retail Customer Experience
AT&T
11-2018 - 7-2019
Director, Optimization & Lifestyle Management
AT&T
1-2015 - 5-2016
Director of Strategy and Development
AT&T
2015 - 2018
Director, Employee Development & Engagement
AT&T
5-2013 - 1-2015
Director, Sales Operations & Acquisition
AT&T
In the press

Media appearances

How CX Helped AT&T Sell More iPhones and Otterboxes. Featured in CIO.com
See now
From frontline to leadership: meet AT&T's trailblazers. Featured in AT&T Corporate Blog
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Education
9-1999 - 12-2022
Bachelor's degree
Auburn University Harbert College of Business
8-1999 - 12-2002
International Business
Auburn University Harbert College of Business
High School Diploma
Marist School
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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