Rachel Williams

Inquirer
DISC Type : cd

Founder, Corporate Trainer, Keynote Speaker at The Experience Corporation

United Kingdom

Overview

Rachel Williams is the Founder of The Experience Corporation, specializing in corporate training on AIs impact on customer experience. Recognized twice as a Top 25 Global Customer Experience Influencer, she leverages her background from the Financial Ombudsman Service and Santander to upskill corporate workforces.

Rachels recent speaking engagements and training sessions focus on the intersection of AI and CX, as well as fostering inclusive and diverse workplace environments through improved communication and allyship.

She recently had a "full circle moment" speaking at a summit in Canary Wharf, just three minutes away from where she began her career.

Personality Overview

ROI Conscious

Judgemental

Hard To Convince

They respond well to confident salespeople.  They can be nudged to make faster decisions by offering what they value. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

AI in Customer Experience
A primary focus of her keynote speeches and corporate training, exploring how AI is transforming the customer journey and backend processes.
Workforce Upskilling
Her company, The Experience Corporation, is dedicated to upskilling employees through masterclasses on customer service, time management, and communication.
Inclusive Workplaces
She delivers training for international tech companies on diversity, allyship, cultural differences, and disability awareness to empower teams.

Media Appearances

Rachel has no verified media appearances

Work History

1-2019
Founder, Corporate Trainer, Keynote Speaker at The Experience Corporation
1-2012 - 1-2019
Investigator at Financial Ombudsman Service
1-2010 - 1-2012
Senior Customer Service Representative at Santander UK

Education

6-2014 - 1-2015
Professional Bankers Diploma from The Chartered Banker Institute
1-2012 - 1-2012
Presentation Skills from The Financial Ombudsman Service

More Information

Social Presence :

Prographics :

Exp : 15 Location : United Kingdom Job Level : Leadership Designation : Founder, Corporate Trainer, Keynote Speaker at The Experience Corporation
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Insights For Selling To Rachel

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Highlight the competitive differentiation of your product

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rachel is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Rachel

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Rachel move?

  • Their decision making speed is somewhere in the middle.
  • Can Rachel take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Rachel

Personality Compatibility


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