Edina Carvalho

Collaborator
DISC Type : is

Senior Technical Support Analyst - Top Customer CEM at Dell Technologies

Porto Alegre, Rio Grande do Sul, Brazil

Overview

Edina Carvalho is a Senior Technical Support Analyst at Dell Technologies, focusing on Top Customer Experience Management. Driven by a lifelong passion for technology, she successfully transitioned from an administrative career into IT. She holds an ITIL 4 Foundation certification and is described by colleagues as dedicated, proactive, and committed.

Outside of her specific role, Edina is a highly determined and focused individual who pursued her dream of working in technology. This passion fuels her continuous learning and professional growth, as evidenced by her recent certification and career progression.

She successfully pivoted her career from an administrative field to a senior IT role to fulfill a long-held personal dream.

Personality Overview

Good Listener

Consensus Builder

Appreciative

Scenarios where both sides can come out as winners appeal to them greatly.  They are more likely to opt for solutions that are proven in the market. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

IT Service Management
Recently earned her ITIL 4 Foundation certification, showing a commitment to structured processes for improving customer support and service delivery.
Customer Experience
Her role as a Top Customer CEM specialist at Dell indicates a focus on managing and enhancing relationships with high-value clients.
Career Progression
She has a clear history of advancement, moving from assistant roles to a senior position at Dell, reflecting her ambition and dedication.

Media Appearances

Edina has no verified media appearances

Work History

7-2022
Senior Technical Support Analyst - Top Customer CEM at Dell Technologies
12-2021 - 7-2022
Senior Technical Support Analyst at Dell Technologies
6-2021 - 12-2021
Assistant Technical Support at Dell Technologies
6-2020 - 6-2021
Support Assistant at Nelogica
1-2020 - 5-2020
IT Technical Assistant at Grupo CarHouse

Education

2018 - 12-2022
Tecnólogo from UniRitter

More Information

Social Presence :

Prographics :

Exp : 10 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : Middle Designation : Senior Technical Support Analyst - Top Customer CEM at Dell Technologies
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Insights For Selling To Edina

During A Call Or A Meeting

DO's

  • Show them how they look good by making this decision
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.
  • Summarize the key points at the end of the conversation

DONT's

  • Don’t ask too many questions that sound too dry and objective
  • Don’t give the impression of being unproven or risky
  • Don’t push them to make decisions very fast, let them take their time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Edina is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Edina

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Edina move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Edina take some risk or not?

  • They are unlikely to take many risks.

You And Edina

Personality Compatibility


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