Edina Carvalho in

Edina Carvalho

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Senior Technical Support Analyst - Top Customer CEM at Dell Technologies
📍 Porto Alegre, Rio Grande do Sul, Brazil

Edina Carvalho is a Senior Technical Support Analyst at Dell Technologies, focusing on Top Customer Experience Management. Driven by a lifelong passion for technology, she successfully transitioned from an administrative career into IT. She holds an ITIL 4 Foundation certification and is described by colleagues as dedicated, proactive, and committed.

Outside of her specific role, Edina is a highly determined and focused individual who pursued her dream of working in technology. This passion fuels her continuous learning and professional growth, as evidenced by her recent certification and career progression.

She successfully pivoted her career from an administrative field to a senior IT role to fulfill a long-held personal dream.

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Experience
10 Years
Current Role
Senior Technical Support Analyst - Top Customer CEM
Job Level
Middle
Location
Porto Alegre, Rio Grande do Sul, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Edina cares about

IT Service Management
Recently earned her ITIL 4 Foundation certification, showing a commitment to structured processes for improving customer support and service delivery.
Customer Experience
Her role as a Top Customer CEM specialist at Dell indicates a focus on managing and enhancing relationships with high-value clients.
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Career

Work history

7-2022
Senior Technical Support Analyst - Top Customer CEM
Dell Technologies
12-2021 - 7-2022
Senior Technical Support Analyst
Dell Technologies
6-2021 - 12-2021
Assistant Technical Support
Dell Technologies
6-2020 - 6-2021
Support Assistant
Nelogica
1-2020 - 5-2020
IT Technical Assistant
Grupo CarHouse
In the press

Media appearances

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Education
2018 - 12-2022
Tecnólogo
UniRitter
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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