Stephen Lumb in

Stephen Lumb

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Head of Service Delivery at British Gas
📍 Greater Leeds Area, United Kingdom

Stephen Lumb is a highly experienced Head of Service Delivery with over 20 years of achievement in the IT services industry. He specializes in strategic transformation, P&L management, and enhancing customer delivery. He is ITIL and PRINCE2 qualified and described by colleagues as competent, credible, and thorough.

A key professional achievement includes executing large-scale transformation programs that deliver measurable cost cutting and margin improvement results, highlighting his strong commercial and strategic acumen.

Unique fact: Stephen is consistently praised for his ability to balance high technical and commercial skills with the "human element" of team and relationship management.

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Experience
16 Years
Current Role
Head of Service Delivery
Job Level
Mid-senior
Location
Greater Leeds Area, United Kingdom
Personality Overview

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Priorities

Topics Stephen cares about

IT Service Excellence
With an ITIL qualification and a focus on continuous improvement, he has a long track record of leading teams to deliver top-tier, certified IT services.
Strategic Transformation
His experience centers on executing large-scale transformation programs that result in significant cost reduction and margin improvement for large outsourced IT providers.
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Career

Work history

4-2025
Head of Service Delivery
British Gas
11-2020 - 4-2025
Digital Delivery Director
CDS UK
11-2019 - 11-2020
Head Of Service Delivery
CDS UK
10-2016 - 10-2019
Head Of Service Delivery Management
Civica
2-2015 - 10-2016
Service Delivery Manager
Civica
In the press

Media appearances

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Education
1980 - 1991
Education details unavailable
Hartshill Nuneaton
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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