Stephen Lumb

Inspirer
DISC Type : id

Head of Service Delivery at British Gas

Greater Leeds Area, United Kingdom

Overview

Stephen Lumb is a highly experienced Head of Service Delivery with over 20 years of achievement in the IT services industry. He specializes in strategic transformation, P&L management, and enhancing customer delivery. He is ITIL and PRINCE2 qualified and described by colleagues as competent, credible, and thorough.

A key professional achievement includes executing large-scale transformation programs that deliver measurable cost cutting and margin improvement results, highlighting his strong commercial and strategic acumen.

Unique fact: Stephen is consistently praised for his ability to balance high technical and commercial skills with the "human element" of team and relationship management.

Personality Overview

Generous

Charming & Persuasive

Fast Adopter

They measure a product on its merit but can be influenced by strong testimonials.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

IT Service Excellence
With an ITIL qualification and a focus on continuous improvement, he has a long track record of leading teams to deliver top-tier, certified IT services.
Strategic Transformation
His experience centers on executing large-scale transformation programs that result in significant cost reduction and margin improvement for large outsourced IT providers.
Customer-Centric Delivery
He focuses on driving customer success and has implemented systems like Net Promoter Score to ensure service delivery is aligned with customer feedback and satisfaction.

Media Appearances

Stephen has no verified media appearances

Work History

4-2025
Head of Service Delivery at British Gas
11-2020 - 4-2025
Digital Delivery Director at CDS UK
11-2019 - 11-2020
Head Of Service Delivery at CDS UK
10-2016 - 10-2019
Head Of Service Delivery Management at Civica
2-2015 - 10-2016
Service Delivery Manager at Civica

Education

1980 - 1991
Education details unavailable from Hartshill Nuneaton

More Information

Social Presence :

Prographics :

Exp : 16 Location : Greater Leeds Area, United Kingdom Job Level : Mid-senior Designation : Head of Service Delivery at British Gas
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Insights For Selling To Stephen

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Acknowledge their status and position during the conversation
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t be very informal even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephen is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Stephen

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Stephen move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Stephen take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Stephen

Personality Compatibility


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