Edwyn Beltran

Sharpshooter
DISC Type : DC

Senior Project Manager at Snoonu

Doha, Qatar

Overview

Edwyn Beltran is a senior manager with 20 years of experience in customer service and IT operations across SaaS, healthcare, and fintech. He has managed international B2B and B2C operations in the U. S. , Europe, and Gulf countries. Colleagues describe him as intelligent, capable, and a leader who fosters excellence.

He is a reflective individual who values personal connections and the lessons learned from every encounter. Edwyn expresses immense pride in his daughters adaptability and social awareness, highlighting his focus on family. He recently celebrated his 50th birthday, sharing thoughtful insights on his personal journey.

Unique fact: He believes that people, more than money or possessions, deserve to be recognized as valuable—a key lesson learned from a colleague.

Personality Overview

Thorough Evaluator

Fast But Analytical

ROI Driven

They are less concerned about the product and more about its potential impact.  They respond better to strong and respectful interactions. They prefer to move quickly, and expect the same from others.

Topics They Care About

Customer Service Optimization
With 20 years of experience, he has led customer service and helpdesk operations, focusing on improving processes across multiple industries like SaaS and healthcare.
Product & Project Management
Holds certifications in Product Management and PRINCE2, and has managed Salesforce integrations and in-app chatbot projects to streamline customer service operations.
IT Service Management
Managed Level 1 and 2 technical support for healthcare professionals, ensuring alignment with the ITIL framework to improve service delivery and user satisfaction.

Media Appearances

Edwyn has no verified media appearances

Work History

8-2023
Senior Project Manager at Snoonu
6-2022 - 8-2023
IS Helpdesk Senior Manager at Steward Health Care
6-2021 - 5-2022
Director of Customer Success at Snoonu
10-2020 - 9-2021
Manager of Customer Success at Chiper
5-2019 - 9-2020
Customer Service & Operations Manager at Domicilios.com

Education

1-2019 - 10-2023
Bachelor of Business Administration - BBA from Universidad de Manizales
2016 - 2017
Diplomado Gerencia de Negocios Internacionales from Politécnico Superior de Colombia

More Information

Social Presence :

Prographics :

Exp : 6 Location : Doha, Qatar Job Level : Middle Designation : Senior Project Manager at Snoonu
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Insights For Selling To Edwyn

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Refer to testimonials from well-known industry leaders
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not spend too much time focusing on product tech or features
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Edwyn is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Edwyn

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Edwyn move?

  • If convinced, they can reach decisions quite fast.
  • Can Edwyn take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Edwyn

Personality Compatibility


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