Ehtasham Akram

Inquirer
DISC Type : cd

Director IT / Data Analytics / Customer Experience (MT/GLT) at Beter Bed

Lelystad, Flevoland, Netherlands

Overview

Ehtasham is a strategic executive with over 20 years of experience, currently serving as Director of IT, Data Analytics & Customer Experience at Beter Bed. He specializes in driving business success through data and process optimization. Colleagues describe him as exceptionally intelligent, dedicated, and loyal.

He appears to be a supportive family man, publicly sharing his pride in his daughter and actively using his professional network to help her and other connections find career opportunities. This highlights his focus on community and mentorship.

His in-depth knowledge spanning both customer service and IT has been described by colleagues as "mindblowing. "

Personality Overview

Upfront

Demanding

ROI Conscious

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They respond well to confident salespeople.

Topics They Care About

Data-driven Strategy
His role and introduction emphasize translating data into strategy and results. He is actively building out his data and analytics team at Beter Bed.
Customer Experience
A core focus of his career, responsible for improving metrics like NPS, CSAT, and CES in multiple leadership roles across the Benelux market.
IT & E-commerce
With a background in software engineering and TOGAF certification, he has extensive experience leading IT and e-commerce operations for international companies.

Media Appearances

Ehtasham has no verified media appearances

Work History

3-2024
Director IT / Data Analytics / Customer Experience (MT/GLT) at Beter Bed
6-2021 - 3-2024
Director IT ( MT/GLT) at Beter Bed
3-2019 - 6-2021
Manager Customer Experience Benelux at Beter Bed
11-2017 - 2-2019
International Director Customer Service & Sales at International Bike Group / Fietsenwinkel.nl
5-2016 - 10-2017
Manager Customer Experience Benelux at Otravo - Vliegtickets.nl | WTC.nl | dé VakantieDiscounter

Education

2016 - 2016
certified from NCOI Opleidingen
2018 - 2020
HBO Software Engineering en Development from NCOI Opleidingen

More Information

Social Presence :

Prographics :

Exp : 20 Location : Lelystad, Flevoland, Netherlands Job Level : Mid-senior Designation : Director IT / Data Analytics / Customer Experience (MT/GLT) at Beter Bed
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Insights For Selling To Ehtasham

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don’t expect them to change their mind quickly if they say no once
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ehtasham is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Ehtasham

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Ehtasham move?

  • Their decision making speed is somewhere in the middle.
  • Can Ehtasham take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Ehtasham

Personality Compatibility


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