Elaine Erskine in

Elaine Erskine

Pioneer · DISC type sid
Strategic Customer Research and Engagement Manager at NWG (Northumbrian Water Group)
📍 Durham, England, United Kingdom

Elaine is a creative and strategic manager at Northumbrian Water Group (NWG), where she has extensive experience in the water industry. Specializing in customer research and engagement, she leverages robust customer insight to shape business plans and strategies. She holds a Post Graduate Diploma in Management Studies from Northumbria University.

Elaine is a key figure in driving customer participation and co-creation. She actively leads and promotes collaborative sprints at NWGs annual Innovation Festival, directly involving customers in developing the companys future.

She has presented at national conferences on transforming customers from passive service receivers into active participants in business strategy.

Read the full overview →
Experience
9 Years
Current Role
Strategic Customer Research and Engagement Manager
Job Level
Middle
Location
Durham, England, United Kingdom
Personality Overview

How Elaine shows up

Driven But Considerate
Friendly But Fast
Decisive But Friendly

If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders) They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Priorities

Topics Elaine cares about

Customer Collaboration
Her recent focus is on involving customers directly in shaping company plans, highlighted by her active promotion of NWG's Innovation Festival.
Customer-Centric Strategy
Her core responsibility is developing and delivering NWG's strategy for customer research, engagement, and participation to inform business plans.
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Career

Work history

3-2016
Strategic Customer Research and Engagement Manager
NWG (Northumbrian Water Group)
3-2016
Technical Strategy Manager
NWG (Northumbrian Water Group)
Performance Improvement Project Manager
NWG (Northumbrian Water Group)
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Post Graduate Diploma in Management Studies
Northumbria University
Social presence
in
Behavioral profile

DISC profile (public)

s

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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