Elaine is a creative and strategic manager at Northumbrian Water Group (NWG), where she has extensive experience in the water industry. Specializing in customer research and engagement, she leverages robust customer insight to shape business plans and strategies. She holds a Post Graduate Diploma in Management Studies from Northumbria University.
Elaine is a key figure in driving customer participation and co-creation. She actively leads and promotes collaborative sprints at NWGs annual Innovation Festival, directly involving customers in developing the companys future.
She has presented at national conferences on transforming customers from passive service receivers into active participants in business strategy.
Read the full overview →If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders) They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
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