Jade Simmonds

Pioneer
DISC Type : ids

Customer Experience Workstream Lead at NWG (Northumbrian Water Group)

Newcastle Upon Tyne, England, United Kingdom

Overview

An innovative service leader with deep expertise in the UK housing sector, now driving customer experience transformations at Northumbrian Water Group. Jade is a strategic head focused on operational delivery, service improvement, and leading positive change, committed to making a tangible difference in her field.

Passionate about community engagement, Jade supports charitable causes like WaterAid and actively promotes local, customer-focused businesses. She values a positive work culture and is driven by enthusiasm and a desire to help others succeed, both professionally and within the community.

She is a dedicated mentor who has actively supported colleagues in achieving their professional certifications.

Personality Overview

Friendly But Fast

Dynamic But Sincere

Driven But Considerate

If they are convinced, they can become very strong champions for your product  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Customer-Centric Service
Her entire career, from housing to utilities, is focused on improving customer experience, feedback, and satisfaction. She even champions it in her personal life, reviewing local businesses.
Housing Sector Improvement
Has an extensive background in housing operations and strategy and follows relevant government bodies, indicating a continued interest in the sector's evolution.
Community Impact
Frequently posts about making a difference in the community and has personally donated to her company's charitable partner, WaterAid.

Media Appearances

Jade has no verified media appearances

Work History

2-2022
Customer Experience Workstream Lead at NWG (Northumbrian Water Group)
9-2021 - 2-2022
Consumer Standards Lead at Ashfield District Council
4-2019 - 3-2020
Head of Housing Operations at Arches Housing Ltd
11-2016 - 3-2019
Performance and Insight Lead at County Durham Housing Group

Education

Jade has no verified education history

More Information

Social Presence :

Prographics :

Exp : 7 Location : Newcastle Upon Tyne, England, United Kingdom Job Level : Middle Designation : Customer Experience Workstream Lead at NWG (Northumbrian Water Group)
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Insights For Selling To Jade

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Keep your pitch focused on the impact but nurture the relationship too
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be very informal during the early interactions even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jade is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Jade

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Jade move?

  • They are generally fast movers and can take quick decisions
  • Can Jade take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Jade

Personality Compatibility


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