Jade Simmonds in

Jade Simmonds

Pioneer · DISC type ids
Customer Experience Workstream Lead at NWG (Northumbrian Water Group)
📍 Newcastle Upon Tyne, England, United Kingdom

An innovative service leader with deep expertise in the UK housing sector, now driving customer experience transformations at Northumbrian Water Group. Jade is a strategic head focused on operational delivery, service improvement, and leading positive change, committed to making a tangible difference in her field.

Passionate about community engagement, Jade supports charitable causes like WaterAid and actively promotes local, customer-focused businesses. She values a positive work culture and is driven by enthusiasm and a desire to help others succeed, both professionally and within the community.

She is a dedicated mentor who has actively supported colleagues in achieving their professional certifications.

Read the full overview →
Experience
7 Years
Current Role
Customer Experience Workstream Lead
Job Level
Middle
Location
Newcastle Upon Tyne, England, United Kingdom
Personality Overview

How Jade shows up

Friendly But Fast
Dynamic But Sincere
Driven But Considerate

If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)

Priorities

Topics Jade cares about

Customer-Centric Service
Her entire career, from housing to utilities, is focused on improving customer experience, feedback, and satisfaction. She even champions it in her personal life, reviewing local businesses.
Housing Sector Improvement
Has an extensive background in housing operations and strategy and follows relevant government bodies, indicating a continued interest in the sector's evolution.
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Career

Work history

2-2022
Customer Experience Workstream Lead
NWG (Northumbrian Water Group)
9-2021 - 2-2022
Consumer Standards Lead
Ashfield District Council
4-2019 - 3-2020
Head of Housing Operations
Arches Housing Ltd
11-2016 - 3-2019
Performance and Insight Lead
County Durham Housing Group
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Jade has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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