Elena Basso

Wildcard
DISC Type : csi

Manager, Call Center at Rutgers Robert Wood Johnson Medical School

Princeton, New Jersey, United States

Overview

Elena has no verified overview

Personality Overview

Curious But Skeptical

Requires Proof

Friendly But Slow

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions  They are often friendly and nice, but can sometimes suprise you with their piercing questions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Topics They Care About

Elena has no verified topics they care about

Media Appearances

Elena has no verified media appearances

Work History

2022
Manager, Call Center at Rutgers Robert Wood Johnson Medical School
2015 - 2021
Manager, Customer Systems at Dow Jones
2009 - 2015
Manager, Global Data Administration at Dow Jones
7-2007 - 1-2009
Assistant Supervisor Contact Center at Dow Jones
3-2007 - 7-2007
Customer Experience Architect at Dow Jones

Education

Bachelors of Professional Studies from SUNY Polytechnic Institute

More Information

Social Presence :

Prographics :

Exp : 27 Location : Princeton, New Jersey, United States Job Level : Middle Designation : Manager, Call Center at Rutgers Robert Wood Johnson Medical School
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Insights For Selling To Elena

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Build rapport, it will come handy to handle hard questions later
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Don't ask them to move fast, let them take their time and digest all the information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elena is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Elena

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Elena move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Elena take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Elena

Personality Compatibility


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