Elena Carnio

Enthusiast
DISC Type : i

Contact Center Manager at Banca Widiba

Italy

Overview

Elena has no verified overview

Personality Overview

Story Driven

Amiable & Agreeable

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Elena has no verified topics they care about

Media Appearances

Elena has no verified media appearances

Work History

6-2014
Contact Center Manager at Banca Widiba
11-2011 - 5-2014
Contact Center Sales Manager at Direct Line
2-2011 - 10-2011
Contact Center New Business Manager at Direct Line
6-2001 - 2-2011
Responsabile Customer Care e Phone Banking at Gruppo Banca Sella

Education

2000 - 2003
Education details unavailable from Università degli Studi del Piemonte Orientale
2008 - 2008
Education details unavailable from The European House Ambrosetti

More Information

Social Presence :

Prographics :

Exp : N/A Location : Italy Job Level : N/A Designation : Contact Center Manager at Banca Widiba
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Insights For Selling To Elena

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elena is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Elena

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Elena move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Elena take some risk or not?

  • They can take some low-probability risks if needed.

You And Elena

Personality Compatibility


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