Elisa Varela Carvajal

Critic
DISC Type : C

Customer Success Manager at Truora Inc.

Colombia

Overview

Elisa is a Customer Success Manager at Truora with a background in key account management at companies like UBITS and Rappi. She has demonstrated a clear career progression in client-facing roles since earning her Bachelors degree from IE University, moving from marketing analysis to senior account and success management.

She appears to be actively engaged in her professional community, promoting industry events like the FinTrust Summit. Elisa values mentorship and guidance, as shown by her public appreciation for advice from industry leaders. She has a keen interest in professional growth and celebrating career milestones.

During her time at UBITS, Elisa was recognized with a "UBITSstar" award for her contributions and professional development.

Personality Overview

Negotiator

Precise

Information Seeker

It is very likely that they will negotiate pricing or other important terms.  They prefer to do logical analysis and value evidence over emotions. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Customer Success
This is her current focus and newest role at Truora, indicating her career is oriented towards ensuring positive client outcomes.
Account Management
She has extensive experience as a Key Account Manager and Senior Key Account Manager at UBITS and Rappi, showing strong skills in managing client relationships.
Financial Technology
She actively promoted the FinTrust Summit 2025, a major event for leaders in the financial industry, suggesting a professional interest in this sector.

Media Appearances

Elisa has no verified media appearances

Work History

6-2024
Customer Success Manager at Truora Inc.
8-2023 - 6-2024
Senior Key Account Manager at UBITS
3-2022 - 8-2023
Key Account Manager at UBITS
8-2021 - 1-2022
Key Account Manager at Rappi
10-2020 - 8-2021
Marketing Analyst at Rappi

Education

2015 - 2020
Bachelor's degree from IE University
2015 - 2020
Bachelor's degree from IE University

More Information

Social Presence :

Prographics :

Exp : 5 Location : Colombia Job Level : Middle Designation : Customer Success Manager at Truora Inc.
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Insights For Selling To Elisa

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be ready to answer many clarity-seeking questions and requests for information
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elisa is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Elisa

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Elisa move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Elisa take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Elisa

Personality Compatibility


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