Ellie Roskell

Enthusiast
DISC Type : i

Customer Delivery Manager at British Gas

Bromsgrove, England, United Kingdom

Overview

Ellie is a Business Management Graduate at Centrica, currently serving as a Customer Delivery Manager for British Gas. A First Class Honours Biology graduate from the University of Bath, she is gaining expertise in customer operations and the delivery of energy services. She also holds certifications in Project Management and Intellectual Property Law.

Outside of her primary role, Ellie has a background in public relations and event coordination, having helped organize the Bath Life Awards in both 2023 and 2024. She is passionate about applying her analytical skills to new challenges and has completed university-level courses on project management and intellectual property law.

Unique fact: For her final-year university project, she developed a proof-of-concept scoring system for metabolic flexibility as a marker of infection resilience using pre- and post-COVID clinical data.

Personality Overview

Non-Confrontational

Optimistic

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They are more about building relationships than just cutting deals.

Topics They Care About

Customer Experience
Her current role as a Customer Delivery Manager and past experience liaising with clients at Swahray and The Botanist show a focus on customer satisfaction.
Energy Services
As a graduate on Centrica's business management scheme, she is actively learning how energy services are delivered to customers in her role at British Gas.
Project Management
She proactively completed the "Foundations of Project Management" course from Coventry University to build her skills before starting her final year of university.

Media Appearances

Ellie has no verified media appearances

Work History

10-2025
Customer Delivery Manager at British Gas
9-2025
Business Management Graduate Scheme at Centrica
1-2024 - 4-2024
Marketing And Public Relations Assistant at Swahray
10-2022 - 2-2024
Restaurant / Sales Supervisor at The Botanist
3-2022 - 9-2022
Waitress at the queens head

Education

9-2022 - 6-2025
Bachelor's degree from University of Bath
2012 - 2022
A-levels from Bromsgrove School

More Information

Social Presence :

Prographics :

Exp : 3 Location : Bromsgrove, England, United Kingdom Job Level : Middle Designation : Customer Delivery Manager at British Gas
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Insights For Selling To Ellie

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ellie is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Ellie

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Ellie move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Ellie take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Ellie

Personality Compatibility


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