Kirsty Webster in

Kirsty Webster

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Customer Service Manager at British Gas
📍 Edinburgh, Scotland, United Kingdom

Kirsty is an inspirational leader with over 21 years of experience at British Gas, specializing in customer service operations and quality assurance. She has a proven record of creating high-performing teams of up to 100 members and is also a certified NLP Diploma holder. People often describe her as commercial, driven, and customer-centric.

Her core passion is centered around people and customers, which is consistently reflected in her achievement of the highest employee engagement results year after year. This focus highlights a deep commitment to fostering positive environments and ensuring both employee and customer satisfaction are at the forefront of her work.

Unique fact: Kirsty holds a Neuro-Linguistic Programming (NLP) Diploma, applying these skills to enhance team performance and communication.

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Experience
28 Years
Current Role
Customer Service Manager
Job Level
Middle
Location
Edinburgh, Scotland, United Kingdom
Personality Overview

How Kirsty shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kirsty cares about

Employee Engagement
Consistently achieves the highest employee engagement results year on year, reflecting a deep passion for people-focused leadership.
Customer Experience
Has extensive experience managing all aspects of the customer journey, from service and quality assurance to complaints operations, driven by a passion for customers.
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Career

Work history

3-2019
Customer Service Manager
British Gas
9-2018 - 2-2019
Winter Business Readiness Manager
British Gas
3-2017 - 9-2018
Customer Service Manager (Energy)
British Gas
1-2016 - 3-2017
Complaints Operations Manager
British Gas
5-2015 - 12-2015
Recruitment Coordinator
British Gas
In the press

Media appearances

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Education
1989 - 1993
Education details unavailable
Armadale Academy
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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