Kirsty is an inspirational leader with over 21 years of experience at British Gas, specializing in customer service operations and quality assurance. She has a proven record of creating high-performing teams of up to 100 members and is also a certified NLP Diploma holder. People often describe her as commercial, driven, and customer-centric.
Her core passion is centered around people and customers, which is consistently reflected in her achievement of the highest employee engagement results year after year. This focus highlights a deep commitment to fostering positive environments and ensuring both employee and customer satisfaction are at the forefront of her work.
Unique fact: Kirsty holds a Neuro-Linguistic Programming (NLP) Diploma, applying these skills to enhance team performance and communication.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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