Emily B.

Organizer
DISC Type : Sd

Principal, Customer Engagement Strategy at Transurban

Greater Melbourne Area, Australia

Overview

Emily has no verified overview

Personality Overview

Thoughtfully Quick

Somewhat Formal

Pleasant

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Emily has no verified topics they care about

Media Appearances

Emily has no verified media appearances

Work History

9-2025
Principal, Customer Engagement Strategy at Transurban
3-2024 - 9-2025
Head of CX, Product & Marketing (Acting) at Transurban
11-2023 - 3-2024
Senior Manager Marketing Technology Delivery and Enablement at Transurban
8-2018 - 12-2019
Customer Lifecycle Manager at ahm Health Insurance
4-2017 - 8-2018
Customer Communications Manager at ahm Health Insurance

Education

2020 - 2021
Graduate Certificate from RMIT Online
2018 - 2018
Certified Lean Six Sigma Practitioner from Australian Society for Quality

More Information

Social Presence :

Prographics :

Exp : 9 Location : Greater Melbourne Area, Australia Job Level : Middle Designation : Principal, Customer Engagement Strategy at Transurban
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Insights For Selling To Emily

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emily is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Emily

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Emily move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Emily take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Emily

Personality Compatibility


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