Emily McArthur

Observer
DISC Type : ci

Head of Wholesale Operations at Ruggable

Los Angeles Metropolitan Area, United States

Overview

Emily McArthur is the Head of Wholesale Operations at Ruggable, where she has grown through several leadership roles, starting in customer experience. She leverages her Bachelor of Business Administration from Utah Valley University to enable the technology and processes that bring Ruggables wholesale partnerships to life.

Emily is passionate about creating intentional and impactful experiences for both customers and her team. Drawn to working with tangible, physical products, she has a expressed a personal interest in interior design, a field directly related to her work at Ruggable.

Unique fact: In a podcast interview, Emily shared a personal anecdote that she almost became the Gerber Baby.

Personality Overview

Value Driven

Example Seeker

Assertive

They are generally good communicators and can be hard to convince.  They often ask many questions and rely heavily on information and documentation. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Voice of Customer
She has held multiple senior roles in Customer Experience and collaborated on "The Voice of Customer Playbook" with Hark, showing deep expertise in VOC strategy.
Wholesale Enablement
Her current role focuses on enabling the technology, processes, and teams required to successfully manage and grow wholesale partnerships.
Team Leadership
Publicly praises colleagues and frequently posts about hiring strategic roles, indicating a strong focus on building and developing high-performing teams.

Media Appearances

Emily has no verified media appearances

Work History

1-2026
Head of Wholesale Operations at Ruggable
6-2025 - 1-2026
Senior Director, Wholesale Technical Product Management at Ruggable
9-2024 - 6-2025
Senior Director, Customer Experience at Ruggable
8-2023 - 9-2024
Director, Customer Experience at Ruggable
8-2022 - 8-2023
Senior Manager, Customer Experience at Ruggable

Education

Bachelor of Business Administration - BBA from Utah Valley University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Los Angeles Metropolitan Area, United States Job Level : Mid-senior Designation : Head of Wholesale Operations at Ruggable
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Insights For Selling To Emily

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Share testimonials from known people and give multiple examples of product value
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emily is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Emily

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Emily move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Emily take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Emily

Personality Compatibility


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