Emily Szopinski

Evaluator
DISC Type : DCS

Customer Success Manager - L&D at CredSpark

Santiago, Santiago Metropolitan Region, Chile

Overview

Emily Szopinski is an accomplished learning experience design leader, currently serving as a Customer Success Manager at CredSpark. Her expertise lies in instructional design, e-learning, and educational product development, with a focus on global, multicultural environments. Colleagues describe her as an innovative, creative, and impactful professional.

Outside of her professional life, Emily is a mother and wife with a passion for exploring new cultures through travel. She also enjoys discovering new food, wine, and listening to podcasts.

Emily is bilingual in English and Spanish and has served as a strategic advisor to several EdTech companies in Chile.

Personality Overview

Quality Focused

Hard To Convince

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Learning Experience Design
Her entire career is focused on creating and optimizing learning experiences, from strategy and curriculum design to product development.
AI in Learning
She actively promotes her company's AI-powered assessment capabilities and stays current with AI trends, having completed certifications in AI Essentials and Generative AI for Business.
Global Education
Her experience as Head of Learning for a global internship company and advising international EdTech firms highlights her passion for multicultural and experiential education.

Media Appearances

Emily has no verified media appearances

Work History

2-2024
Customer Success Manager - L&D at CredSpark
4-2022 - 8-2023
Head of Learning at The Intern Group
3-2016 - 4-2022
Consultant - Instructional & Curriculum Design / Educational Product & Content Development at Freelance
11-2021 - 3-2022
Strategic Advisor at RedSaberes
9-2020 - 11-2021
Director of Learning and Product Development at RedSaberes

Education

2010 - 2013
Master’s Degree from Universidad Diego Portales
2002 - 2006
BA from University of Wisconsin-Milwaukee

More Information

Social Presence :

Prographics :

Exp : 8 Location : Santiago, Santiago Metropolitan Region, Chile Job Level : Middle Designation : Customer Success Manager - L&D at CredSpark
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Insights For Selling To Emily

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emily is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Emily

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Emily move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Emily take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Emily

Personality Compatibility


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