Emma Jobling (Howe)

Energizer
DISC Type : I

Head of Customer Operations at Everything Managed

United Kingdom

Overview

Emma is a dynamic and results-driven Head of Customer Operations with a proven track record of motivating large teams to achieve exceptional service and financial performance. She excels in driving growth by overseeing operations across contact centre and branch environments, fostering high-performance cultures and enhancing efficiency.

Personality Overview

Big Picture Person

Enthusiastic

Relationship Oriented

They are naturally enthusiastic, so take their promise with a pinch of salt.  They are people oriented, friendly and like creating new connections. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Customer Operations
As the current Head of Customer Operations, she has extensive experience managing large-scale customer service and retention functions.
Team Leadership
Her profile highlights her ability to motivate large, multi-skilled teams and instill a high-performance culture.
Process Improvement
She focuses on introducing innovative ways of working and instilling a culture of continuous improvement to boost efficiency.

Media Appearances

Emma has no verified media appearances

Work History

2-2026
Head of Customer Operations at Everything Managed
8-2025 - 2-2026
Head of Customer Retentions at Everything Managed
8-2022 - 7-2025
Sales Service Manager at Auxillis
7-2019 - 7-2022
Operations Manager at Auxillis
6-2006 - 6-2019
Customer Service Manager at Swinton Group

Education

Education details unavailable from Walbottle School

More Information

Social Presence :

Prographics :

Exp : 19 Location : United Kingdom Job Level : Mid-senior Designation : Head of Customer Operations at Everything Managed
URL has been copied!

Insights For Selling To Emma

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid overloading them with too much detail
  • Avoid cutting into their flow
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emma is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Emma

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Emma move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Emma take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Emma

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.