Emma Norris

Observer
DISC Type : ic

Head of Strategy at Thames Water

Reading, England, United Kingdom

Overview

Emma Norris serves as the Head of Strategy at Thames Water, bringing extensive experience from various strategic and commercial roles within the company. She is responsible for long-term strategy and has led the development of five-year regulatory business plans. Emma holds a PRINCE2 practitioner qualification.

Demonstrating a strong commitment to professional development, Emma actively engages in continuous learning. She attends evening lectures on subjects like Strategic Transformation at institutions such as Imperial College Business School, showing a keen interest in evolving business concepts.

Emma was recognized early in her career as the Institute of Waters Rising Star for 2013-14.

Personality Overview

Curious

Value Driven

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are likely to ask many questions and look heavily for supporting information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Water Sector Strategy
As Head of Strategy, she is responsible for the long-term direction of Thames Water and leads the development of regulatory business plans.
Market Development
Previously led the expansion of retail activity and developed new commercial opportunities in the water retail market.
Strategic Transformation
Expressed a direct interest in this topic by attending an evening lecture at Imperial College Business School.

Media Appearances

Emma has no verified media appearances

Work History

9-2019
Head of Strategy at Thames Water
9-2018 - 10-2019
Customer Strategy Manager at Thames Water
8-2017 - 9-2018
Head of Strategy and Planning, Retail at Thames Water
7-2014 - 12-2015
Market Development Manager at Thames Water Commercial Services
6-2012 - 7-2014
Market Analyst at Thames Water Commercial Services

Education

2012 - 2013
Postgraduate Certificate from Henley Business School
2006 - 2009
History and Politics from Newcastle University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Reading, England, United Kingdom Job Level : Mid-senior Designation : Head of Strategy at Thames Water
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Insights For Selling To Emma

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Help them realize that there is no personal risk in making this decision
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emma is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Emma

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Emma move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Emma take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Emma

Personality Compatibility


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