Emmanuel Contreras mejia in

Emmanuel Contreras mejia

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Customer Service Manager at Banca Mifel
📍 Mexico City Metropolitan Area

Emmanuel Contreras Mejia is a Customer Service Manager at Banca Mifel with extensive experience in the banking sector, including roles at Scotiabank. An engineering graduate from Universidad Tecnológica de México, he specializes in managing service teams and key performance indicators. He is also certified in Agile Project Management.

He demonstrates a strong commitment to personal and professional growth, actively pursuing new skills. This dedication is highlighted by his recent certifications in both creative thinking and agile project management, showing a proactive approach to self-improvement and staying current with modern business techniques.

Emmanuel recently earned certifications in both Creative Thinking and Agile Project Management, showcasing his interest in blending innovative ideas with structured execution.

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Experience
14 Years
Current Role
Customer Service Manager
Job Level
Middle
Location
Mexico City Metropolitan Area
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Emmanuel cares about

Customer Experience Metrics
His roles have focused on managing key performance indicators like NPS, AHT, and FCR to improve customer satisfaction and operational efficiency in banking.
Agile Methodologies
He recently earned a certification in "Administración ágil de proyectos" (Agile Project Management), indicating a professional interest in modern, efficient workflows.
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Career

Work history

7-2022
Customer Service Manager
Banca Mifel
5-2015 - 7-2022
Supervisor CC
Banca Mifel
9-2013 - 2015
Team leader
Atento servicios S.A
4-2012 - 8-2013
Ejecutivo
Scotiabank
2012 - 2013
ejecutivo premium inbound
Scotiabank
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Ingeniería
Universidad Tecnológica de México
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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