Emmanuel Contreras mejia

Inquirer
DISC Type : cd

Customer Service Manager at Banca Mifel

Mexico City Metropolitan Area

Overview

Emmanuel Contreras Mejia is a Customer Service Manager at Banca Mifel with extensive experience in the banking sector, including roles at Scotiabank. An engineering graduate from Universidad Tecnológica de México, he specializes in managing service teams and key performance indicators. He is also certified in Agile Project Management.

He demonstrates a strong commitment to personal and professional growth, actively pursuing new skills. This dedication is highlighted by his recent certifications in both creative thinking and agile project management, showing a proactive approach to self-improvement and staying current with modern business techniques.

Emmanuel recently earned certifications in both Creative Thinking and Agile Project Management, showcasing his interest in blending innovative ideas with structured execution.

Personality Overview

ROI Conscious

Judgemental

Demanding

They respond well to confident salespeople.  They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Experience Metrics
His roles have focused on managing key performance indicators like NPS, AHT, and FCR to improve customer satisfaction and operational efficiency in banking.
Agile Methodologies
He recently earned a certification in "Administración ágil de proyectos" (Agile Project Management), indicating a professional interest in modern, efficient workflows.
Service Team Leadership
Has progressed through leadership roles, managing teams, implementing strategies, and handling performance monitoring at both Banca Mifel and Atento servicios S. A.

Media Appearances

Emmanuel has no verified media appearances

Work History

7-2022
Customer Service Manager at Banca Mifel
5-2015 - 7-2022
Supervisor CC at Banca Mifel
9-2013 - 2015
Team leader at Atento servicios S.A
4-2012 - 8-2013
Ejecutivo at Scotiabank
2012 - 2013
ejecutivo premium inbound at Scotiabank

Education

Ingeniería from Universidad Tecnológica de México

More Information

Social Presence :

Prographics :

Exp : 14 Location : Mexico City Metropolitan Area Job Level : Middle Designation : Customer Service Manager at Banca Mifel
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Insights For Selling To Emmanuel

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Highlight the competitive differentiation of your product
  • Stress on the business value that your product offers

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emmanuel is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Emmanuel

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Emmanuel move?

  • Their decision making speed is somewhere in the middle.
  • Can Emmanuel take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Emmanuel

Personality Compatibility


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