Enrique Lara Gómez

Critic
DISC Type : C

Gerente de experiencia al cliente at HDI Seguros México

Mexico

Overview

Enrique Lara Gómez is a Customer Experience Manager at HDI Seguros, leveraging his background in Industrial Engineering and Data Science. Educated at Universidad Iberoamericana León, he is responsible for defining and shaping the companys customer experience strategy and mapping customer journeys across all channels.

Based on his activities, Enrique appears to enjoy collaborative team events and international experiences. He recently participated in the Talanx Cup, a company competition held in Hannover, Germany, showcasing a competitive and team-oriented spirit.

His team, HDILATAM, achieved a notable 4th place finish out of 48 competing teams in the Talanx Cup.

Personality Overview

Precise

ROI Driven

Critic

They prefer to do logical analysis and value evidence over emotions.  They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

CX Strategy
His primary role at HDI Seguros involves defining and shaping the customer experience strategy across the entire organization.
Customer Journey Mapping
He is in charge of mapping customer journeys across all channels to enhance the customer experience.
Data Science
His professional headline lists Data Science as a key area of expertise, suggesting a focus on using data to inform strategy.

Media Appearances

Enrique has no verified media appearances

Work History

12-2019
Gerente de experiencia al cliente at HDI Seguros México
11-2017 - 11-2019
Retention Specialist at HDI Seguros México
7-2016 - 11-2017
Sales Associate at Yamazen Inc
5-2015 - 5-2016
Facilitador at Oshkosh Corporation
Asistente de Planeación at GRUMA

Education

2010 - 2014
Bachelor's degree from Universidad Iberoamericana León
2014 - 2014
Industrial Engineer 8th Semester abroad (Spain) from Universidad de León

More Information

Social Presence :

Prographics :

Exp : 10 Location : Mexico Job Level : N/A Designation : Gerente de experiencia al cliente at HDI Seguros México
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Insights For Selling To Enrique

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Don’t try too hard to build a relationship with them
  • Don’t rush them till they have clearly gotten all the necessary information
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Enrique is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Enrique

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Enrique move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Enrique take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Enrique

Personality Compatibility


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