Enrique Verjan

Critic
DISC Type : C

Gerente Corporativo de Servicio y Centros de Contacto at CHRISTUS MUGUERZA

Monterrey, Nuevo León, Mexico

Overview

Enrique Verjan is a corporate manager at CHRISTUS MUGUERZA, leading the Service and Contact Center areas with a focus on operational excellence. A graduate of Universidad Autónoma de Baja California, he has over a decade of experience in operations and service strategy. Colleagues describe him as a committed, strategic, and versatile leader.

Personality Overview

Objective Thinker

Critic

Precise

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Operational Excellence
His career focus is on operational excellence and service strategy to exceed customer expectations and ensure quality in every interaction.
Customer Experience
Currently leads the Service and Contact Center division at CHRISTUS MUGUERZA, focusing on improving the customer journey and satisfaction.
LATAM Business Growth
Previously led the launch and expansion of business units for MDY Contact Center in Peru and Colombia, managing over 4,000 employees.

Media Appearances

CHRISTUS MUGUERZA inaugura plataforma Centro de Contacto en Puebla. Featured in Grupo Milenio

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Realiza CHRISTUS MUGUERZA foro de la Realidad del COVID-19 en Hospitales Privados en Mérida. Featured in Christus Muguerza (Sala de Prensa)

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Work History

11-2022
Gerente Corporativo de Servicio y Centros de Contacto at CHRISTUS MUGUERZA
3-2020 - 3-2024
Chief Growth and strategy at Emotion Group
8-2012 - 1-2020
COO at MDY Contact Center
11-2008 - 7-2012
General Manager LATAM at MDY Contact Center
7-2007 - 10-2008
Operational Coordinator at MDY Contact Center

Education

2-1993 - 7-1997
Bachelor from Universidad Autónoma de Baja California

More Information

Social Presence :

Prographics :

Exp : 21 Location : Monterrey, Nuevo León, Mexico Job Level : N/A Designation : Gerente Corporativo de Servicio y Centros de Contacto at CHRISTUS MUGUERZA
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Insights For Selling To Enrique

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Don’t try too hard to build a relationship with them
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Enrique is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Enrique

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Enrique move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Enrique take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Enrique

Personality Compatibility


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