Eric Helhowski

Energizer
DISC Type : I

Sr. Director of Client Operations at HTC Global Services

Detroit Metropolitan Area, United States

Overview

Eric Helhowski is a seasoned IT sales and leadership executive specializing in healthcare. With expertise in over 40 hospital and EHR implementations, including Cerner and Epic, he focuses on driving digital transformation through automation and improved patient portals. He studied at Southern New Hampshire University.

He has a strong background in leading teams through major technology shifts, such as Google G-suite and Microsoft O365 implementations, consistently aiming to reduce costs and increase customer satisfaction.

Personality Overview

Informal

Believer

Full Of Energy

They are not always early adopters but can be pursuaded by leveraging strong relationships.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Healthcare IT
He has extensive experience in reimagining healthcare IT, focusing on digital transformation, automation, and enhancing patient portals.
EHR Implementation
Specializes in complex EHR rollouts, with deep proficiency in both Cerner and Epic systems across more than 40 hospitals.
Client Operations
His career progression to Sr. Director of Client Operations highlights a focus on customer-centric service delivery and building strong client relationships.

Media Appearances

Eric has no verified media appearances

Work History

1-2023
Sr. Director of Client Operations at HTC Global Services
1-2022 - 12-2022
Director, Client Operations at HTC Global Services
3-2020 - 1-2022
Director, Service Delivery at HTC Global Services
10-2017 - 3-2020
Sr. Business Manager at Ascension Technologies
3-2016 - 9-2017
Sr. Continuous Improvement Specialist at CareTech Solutions

Education

Education details unavailable from Southern New Hampshire University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Detroit Metropolitan Area, United States Job Level : Senior Designation : Sr. Director of Client Operations at HTC Global Services
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Insights For Selling To Eric

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t assume a yes just because they have not said no
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eric is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Eric

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Eric move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Eric take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Eric

Personality Compatibility


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