Eric Philip, MBA, PMP

Captain
DISC Type : SD

Director of Information Technology at Ross Stores, Inc.

New York City Metropolitan Area, United States

Overview

Eric is an IT Director at Ross Stores, Inc. , where he leads infrastructure operations and program management for efforts exceeding $5M annually. A PMP and ITIL certified professional with an MBA from William Paterson University, he is often described as customer-focused, highly motivated, and a creative thinker.

He has a demonstrated interest in supporting diversity in the technology sector, specifically advocating for women in IT.

During a previous role, he redesigned an entire organizations disaster recovery plan and managed a complex migration to an Active Directory-based domain.

Personality Overview

Output-Driven

Consummate Professional

Dynamic But Sincere

They might take some time to make their mind up but once they do, they don't change it easily.  Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

IT Infrastructure
He leads infrastructure operations at Ross Stores, focusing on large-scale technology refreshes, end-user productivity, and security initiatives across the supply chain.
Program Management
As a certified Project Management Professional (PMP)®, he oversees significant capital projects and manages technology plans, budgets, and staffing resources.
IT Service Management
His ITIL certification and experience implementing operational support guidelines show a focus on standardization and consistent processes across technical teams.

Media Appearances

Eric has no verified media appearances

Work History

4-2022
Director of Information Technology at Ross Stores, Inc.
3-2013 - 4-2022
Senior Information Technology Manager at Ross Stores, Inc.
1-2011 - 3-2013
Information Technology Manager at Ross Stores, Inc.
10-2007 - 1-2011
Manager Technical Support Services at Avenue
12-2006 - 10-2007
IT Manager at North Jersey Federal Credit Union

Education

2009 - 2010
MBA from William Paterson University of New Jersey
2005 - 2007
BS from William Paterson University of New Jersey

More Information

Social Presence :

Prographics :

Exp : 25 Location : New York City Metropolitan Area, United States Job Level : Mid-senior Designation : Director of Information Technology at Ross Stores, Inc.
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Insights For Selling To Eric

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eric is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Eric

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Eric move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Eric take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Eric

Personality Compatibility


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