Erica Alikhan in

Erica Alikhan

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Customer Success Manager at Dispatch
📍 Charlotte, North Carolina, United States

Erica is a results-driven Client Success Leader at Dispatch with over a decade of experience scaling high-performing teams and driving customer retention. She specializes in data-driven strategy and turning client feedback into actionable growth. She holds a Master of Science in Psychology from Southern New Hampshire University.

Her personal interests appear to lean towards professional development and leadership. In college, she was a member of Women Excelling in Business (WEB) and is currently a member of the National Society of Leadership and Success (NSLS), indicating a passion for continuous growth.

She holds certifications in HIPAA compliance as well as North Carolina Health and Life Insurance licenses.

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Experience
11 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Charlotte, North Carolina, United States
Personality Overview

How Erica shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Erica cares about

Data-Driven Success
Believes in transforming complex data into actionable insights to foster client satisfaction and deliver measurable business impact.
Proactive CSM
Views a strong customer success team as a competitive advantage that can see patterns and act on risks before they turn into churn.
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Career

Work history

11-2024
Customer Success Manager
Dispatch
8-2014 - 7-2024
Client Success Manager
Millennia
In the press

Media appearances

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Education
12-2017 - 9-2019
Master of Science - MS
University at Albany
2011 - 2014
Education details unavailable
University at Albany
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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