Erica Lambert in

Erica Lambert

Commander · DISC type D
Senior Vice President, Global Customer Success and Education Services at Dell Technologies
📍 Austin, Texas, United States

Erica Lambert is the Senior Vice President of Global Customer Success and Education Services at Dell Technologies. A hands-on transformation expert, she excels in business growth, services, and sales, previously growing a division from $2. 4B to over $6B. Colleagues describe her as a passionate, business-savvy, and outstanding leader.

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Experience
26 Years
Current Role
Senior Vice President, Global Customer Success and Education Services
Job Level
Leadership
Location
Austin, Texas, United States
Personality Overview

How Erica shows up

Impact-Driven
Risk-Taker
Very Quick

They are less concerned about the product and more about its potential impact. They put a lot of effort into ensuring personal success. They do not care very much about building rapport or relationships.

Priorities

Topics Erica cares about

Customer Success
Her current role leading Global Customer Success and Education Services is focused on delivering differentiated solutions and driving positive outcomes for customers.
Channel Partnerships
In a previous role, she grew the Dell Services channel business to $7B by developing programs and enablement for partner success and collaboration.
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Career

Work history

2-2022
Senior Vice President, Global Customer Success and Education Services
Dell Technologies
2-2020 - 2-2022
Senior Vice President, Global Channel, Alliances, and OEM Services Sales
Dell Technologies
10-2016 - 2-2020
Vice President - Global Channel Services Sales
Dell Technologies
12-2015 - 11-2016
Executive Director - M&A Integration Executive
Dell Technologies
10-2014 - 3-2016
Executive Director North America and G500 Sales Strategy, Planning, and Operations
Dell Technologies
In the press

Media appearances

Deep Dive Into Dell Technologies 'Proven Partner' Services – Featuring Erica Lambert, SVP Global Customer Success & Education Services. Featured in YouTube
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Education
IPEC Coaching Certification
iPEC Coaching
BS
University of Rhode Island
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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