Erica Lambert

Commander
DISC Type : D

Senior Vice President, Global Customer Success and Education Services at Dell Technologies

Austin, Texas, United States

Overview

Erica Lambert is the Senior Vice President of Global Customer Success and Education Services at Dell Technologies. A hands-on transformation expert, she excels in business growth, services, and sales, previously growing a division from $2. 4B to over $6B. Colleagues describe her as a passionate, business-savvy, and outstanding leader.

Personality Overview

Impact-Driven

Risk-Taker

Very Quick

They are less concerned about the product and more about its potential impact.  They put a lot of effort into ensuring personal success. They do not care very much about building rapport or relationships.

Topics They Care About

Customer Success
Her current role leading Global Customer Success and Education Services is focused on delivering differentiated solutions and driving positive outcomes for customers.
Channel Partnerships
In a previous role, she grew the Dell Services channel business to $7B by developing programs and enablement for partner success and collaboration.
Team Leadership
She has expertise in building highly engaged teams and is described by others as a leader who cares about her employees' professional and personal lives.

Media Appearances

Deep Dive Into Dell Technologies 'Proven Partner' Services – Featuring Erica Lambert, SVP Global Customer Success & Education Services. Featured in YouTube

See Now

Work History

2-2022
Senior Vice President, Global Customer Success and Education Services at Dell Technologies
2-2020 - 2-2022
Senior Vice President, Global Channel, Alliances, and OEM Services Sales at Dell Technologies
10-2016 - 2-2020
Vice President - Global Channel Services Sales at Dell Technologies
12-2015 - 11-2016
Executive Director - M&A Integration Executive at Dell Technologies
10-2014 - 3-2016
Executive Director North America and G500 Sales Strategy, Planning, and Operations at Dell Technologies

Education

IPEC Coaching Certification from iPEC Coaching
BS from University of Rhode Island

More Information

Social Presence :

Prographics :

Exp : 26 Location : Austin, Texas, United States Job Level : Leadership Designation : Senior Vice President, Global Customer Success and Education Services at Dell Technologies
URL has been copied!

Insights For Selling To Erica

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Speak about competitive differentiation that your product offers
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don’t take too much time in sending them information if they ask for any
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erica is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Erica

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Erica move?

  • If convinced, they can reach decisions quite fast.
  • Can Erica take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Erica

Personality Compatibility


Other Dell Technologies Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.