Erica Lillo, MHA

Planner
DISC Type : Sc

Director of Operations at Schweiger Dermatology Group

New York, New York, United States

Overview

Erica L. is the Director of Operations at Schweiger Dermatology Group, leveraging extensive experience from her previous director roles at Columbia University Irving Medical Center. She holds a Master of Health Administration from The George Washington University and has a strong background in revenue cycle management and strategic operations within major healthcare systems.

Erica is passionate about building strong teams and fostering a positive work environment, as evidenced by her social media posts encouraging others to join her "awesome team. " During her university years, she was recognized for her significant contributions to the quality of student life.

A standout achievement from her university days includes receiving the "Significant Contribution to the Quality of Life" award.

Personality Overview

Deliberate

Overcautious

Analytical & Cautious

Being observant comes to them naturally.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Healthcare Operations
Her career has been dedicated to operations within major healthcare institutions like Schweiger Dermatology, Columbia University, and Memorial Sloan Kettering Cancer Center.
Revenue Cycle Management
Held a specific role as Director of Revenue Cycle & Strategic Operations, indicating deep expertise in managing the financial aspects of patient care.
Team Building
Publicly posts about recruitment and expresses excitement about her team, showing a focus on creating a strong and collaborative work environment.

Media Appearances

Erica has no verified media appearances

Work History

6-2024
Director of Operations at Schweiger Dermatology Group
4-2023 - 6-2024
Director, Revenue Cycle and Strategic Operations at Columbia University Irving Medical Center
8-2021 - 4-2023
Senior Manager, Revenue Cycle and Patient Access at Columbia University Irving Medical Center
11-2020 - 8-2021
Assistant Manager, Hospital Operations at Memorial Sloan Kettering Cancer Center
6-2019 - 11-2020
Practice Administrator at Columbia University Irving Medical Center

Education

2016 - 2019
Master of Health Administration from The George Washington University
2012 - 2016
Bachelor of Arts (B.A.) from Hartwick College

More Information

Social Presence :

Prographics :

Exp : 8 Location : New York, New York, United States Job Level : Mid-senior Designation : Director of Operations at Schweiger Dermatology Group
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Insights For Selling To Erica

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erica is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Erica

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Erica move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Erica take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Erica

Personality Compatibility


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