Erica Toluhi, CPTD

Go-getter
DISC Type : d

Director of Organizational Development and Employee Relations at Paychex

Rochester, New York, United States

Overview

Erica is the Director of Organizational Development and Employee Relations at Paychex, with over 15 years of experience leading learning and development teams across various industries. A University of Houston graduate with a CPTD certification, she excels in talent development, program management, and driving growth in fast-paced environments.

She is a leader who thrives on collaboration, authenticity, and celebrating the unique qualities of her team members. Erica is energized by connecting with people and is inspired by the work of innovative organizations like The Walt Disney Company and EY.

Unique fact: She won a Presidents Club award for implementing a program that resulted in a 14% revenue growth.

Personality Overview

Vision Oriented

Fast-Paced

Decisive

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Leadership Development
Passionate about mentoring and developing leaders, and has been described by peers as an "exceptional mentor and transformative leader. "
AI in the Workplace
Engages in discussions about how AI and automation can enhance team productivity and create "super workers. "
Workforce Dynamics
Shares strategies for navigating a multigenerational workforce, emphasizing the importance of diverse communication styles and intentionality.

Media Appearances

Paychex L&D Leader on Rewriting the Onboarding Experience for Employee Engagement. Featured in Senior Executive

See Now

Work History

1-2024
Director of Organizational Development and Employee Relations at Paychex
6-2022 - 1-2024
Director of Learning & Development at Paychex
2-2021 - 6-2022
Senior Director Learning & Knowledge Management at Newfold Digital
5-2018 - 2-2021
Director Enterprise Learning at Newfold Digital
6-2017 - 5-2018
Senior Learning Manager at Newfold Digital

Education

Bachelor of Science (B.S.) from University of Houston

More Information

Social Presence :

Prographics :

Exp : 28 Location : Rochester, New York, United States Job Level : Mid-senior Designation : Director of Organizational Development and Employee Relations at Paychex
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Insights For Selling To Erica

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Be crisp while making the pitch

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Don’t expect them to change their mind quickly if they say no once
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erica is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Erica

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Erica move?

  • Their decision making speed is somewhere in the middle.
  • Can Erica take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Erica

Personality Compatibility


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