Erin Connors

Commander
DISC Type : D

Senior Enterprise Customer Success Manager at Kustomer

New York City Metropolitan Area, United States

Overview

Erin has no verified overview

Personality Overview

Very Quick

Decisive

Candid & Clear

They do not care very much about building rapport or relationships.  They prefer to move quickly, and expect the same from others. They respond well to strong and respectful communication.

Topics They Care About

Erin has no verified topics they care about

Media Appearances

Erin has no verified media appearances

Work History

10-2024
Senior Enterprise Customer Success Manager at Kustomer
11-2019
Snowboard Supervisor -Junior Instructor Training Program - (AASI/PSIA Level 1) at Windham Mountain Resort
11-2008
Snowboarding Instructor at Windham Mountain Resort
3-2024 - 9-2024
Manager, Gainshare Operations (CX Managed Services) at LivePerson
3-2023 - 3-2024
CX Operations and Customer Success Manager at LivePerson

Education

2012 - 2016
Bachelor of Science - BS from Fairfield University
2008 - 2012
Education details unavailable from Manhasset High School

More Information

Social Presence :

Prographics :

Exp : 16 Location : New York City Metropolitan Area, United States Job Level : Middle Designation : Senior Enterprise Customer Success Manager at Kustomer
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Insights For Selling To Erin

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don't try too hard to forge relationships with them
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erin is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Erin

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Erin move?

  • If convinced, they can reach decisions quite fast.
  • Can Erin take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Erin

Personality Compatibility


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