Erin Hampe in

Erin Hampe

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Head of Support Operations and Strategy at Mercury
📍 Madison, Wisconsin, United States

Erin leads Support Operations and Strategy at Mercury, leveraging nearly a decade of experience from Zendesk where she grew from Team Lead to Senior Manager. She is a Zendesk Certified Support Administrator Master and holds a Bachelor of Science from the University of Wisconsin-Madison.

She appears to value deep personal connections with colleagues, fondly recalling sharing knowledge, recipes, and pictures of “beautiful perfect dogs” with her former team. This suggests an appreciation for a positive and supportive work culture and a likely affection for dogs.

Unique fact: Erin spent an entire decade at Zendesk, showcasing significant loyalty and deep expertise within a single customer experience ecosystem.

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Experience
14 Years
Current Role
Head of Support Operations and Strategy
Job Level
Mid-senior
Location
Madison, Wisconsin, United States
Personality Overview

How Erin shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Erin cares about

Support Operations
Currently leads this function at Mercury, which is the culmination of her extensive career progression in customer support and advocacy roles.
Customer Advocacy
A significant portion of her career at Zendesk was dedicated to roles in Customer Advocacy, highlighting a focus on representing the user's voice.
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Career

Work history

1-2024
Head of Support Operations and Strategy
Mercury
4-2020 - 1-2024
Senior Manager, Customer Trust
Zendesk
1-2019 - 4-2020
Senior Manager, Customer Advocacy
Zendesk
9-2016 - 1-2019
Manager, Customer Advocacy
Zendesk
10-2014 - 9-2016
Team Lead, Customer Advocacy
Zendesk
In the press

Media appearances

Erin Hampe - Head Of Support Operations And Strategy at Mercury | The Org. Featured in The Org
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Education
Certificate
Harvard Business School Online
2009 - 2013
Bachelor of Science - BS
University of Wisconsin-Madison
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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