Erin Hampe

Observer
DISC Type : ci

Head of Support Operations and Strategy at Mercury

Madison, Wisconsin, United States

Overview

Erin leads Support Operations and Strategy at Mercury, leveraging nearly a decade of experience from Zendesk where she grew from Team Lead to Senior Manager. She is a Zendesk Certified Support Administrator Master and holds a Bachelor of Science from the University of Wisconsin-Madison.

She appears to value deep personal connections with colleagues, fondly recalling sharing knowledge, recipes, and pictures of “beautiful perfect dogs” with her former team. This suggests an appreciation for a positive and supportive work culture and a likely affection for dogs.

Unique fact: Erin spent an entire decade at Zendesk, showcasing significant loyalty and deep expertise within a single customer experience ecosystem.

Personality Overview

Example Seeker

Curious

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They ask a lot of questions and rely heavily on information and collaterals. They are generally good communicators and can be hard to convince.

Topics They Care About

Support Operations
Currently leads this function at Mercury, which is the culmination of her extensive career progression in customer support and advocacy roles.
Customer Advocacy
A significant portion of her career at Zendesk was dedicated to roles in Customer Advocacy, highlighting a focus on representing the user's voice.
Zendesk Ecosystem
Holds multiple Zendesk certifications, including a Support Administrator Master, indicating expert-level knowledge of the platform.

Media Appearances

Erin Hampe - Head Of Support Operations And Strategy at Mercury | The Org. Featured in The Org

See Now

Work History

1-2024
Head of Support Operations and Strategy at Mercury
4-2020 - 1-2024
Senior Manager, Customer Trust at Zendesk
1-2019 - 4-2020
Senior Manager, Customer Advocacy at Zendesk
9-2016 - 1-2019
Manager, Customer Advocacy at Zendesk
10-2014 - 9-2016
Team Lead, Customer Advocacy at Zendesk

Education

Certificate from Harvard Business School Online
2009 - 2013
Bachelor of Science - BS from University of Wisconsin-Madison

More Information

Social Presence :

Prographics :

Exp : 14 Location : Madison, Wisconsin, United States Job Level : Mid-senior Designation : Head of Support Operations and Strategy at Mercury
URL has been copied!

Insights For Selling To Erin

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Invite them for a social do but don’t rely solely on the relationship
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erin is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Erin

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Erin move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Erin take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Erin

Personality Compatibility


Other Mercury Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.