Erin Robling Phillips

Enthusiast
DISC Type : i

Virtual Small Biz Ops, Marketing, and Tech at MOD Assistants

Portland, Oregon, United States

Overview

With over 20 years of diverse experience, Erin empowers small business owners through virtual operations, marketing, and tech support. Her background spans UX research and product strategy, and she holds a Workplace Productivity Specialist certificate. Colleagues commend her keen attention to detail and ability to derive powerful insights.

Erins career reflects a consistent focus on helping others succeed, from early work in international adoption and humanitarian aid to her current role enabling entrepreneurs. This suggests a deep-seated passion for empowering individuals and communities.

She has a unique background coordinating academic research for Oregon Health & Science University and the VA.

Personality Overview

Optimistic

Non-Confrontational

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They are more about building relationships than just cutting deals.

Topics They Care About

Small Business Enablement
Her current venture is dedicated to freeing up small business owners by managing their operations, marketing, and technology, allowing them to focus on core business growth.
User Experience (UX)
Possesses extensive prior experience in UX research, strategy, and design, applying her skills to improve digital products for healthcare organizations and early-stage startups.
Workplace Productivity
Holds a NAPO Workplace Productivity Specialist Certificate, underscoring a professional focus on creating efficient systems and workflows for businesses.

Media Appearances

Erin has no verified media appearances

Work History

4-2023 - 3-2025
Virtual Small Biz Ops, Marketing, and Tech at MOD Assistants
6-2021 - 7-2021
UX Researcher, Product Strategist at ASPIRED
4-2021 - 8-2021
UX Researcher, Design Sprint Facilitator at Health Care by Design
3-2021 - 7-2021
User Experience Designer at Northeast Professional Home Care
6-2013 - 1-2018
Senior Research & Biostatistics Assistant at U.S. Department of Veterans Affairs

Education

Post-Bacc in Communication Sciences and Disorders from Portland State University
2020 - 2020
UX/UI Research and Design from Springboard

More Information

Social Presence :

Prographics :

Exp : 15 Location : Portland, Oregon, United States Job Level : N/A Designation : Virtual Small Biz Ops, Marketing, and Tech at MOD Assistants
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Insights For Selling To Erin

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erin is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Erin

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Erin move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Erin take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Erin

Personality Compatibility


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