Paula Schiavinato Lopez

Questioner
DISC Type : c

Brazil Operations at American Airlines

Guarulhos, São Paulo, Brazil

Overview

Paula Schiavinato Lopez is a Customer Experience Specialist in Brazil Operations for American Airlines. With a background in national security and KPI reporting, she leverages her solution-oriented skills and certifications in Microsoft Power BI to enhance operations. She holds postgraduate specializations from FGV and UNOPAR.

Paula is a supportive family person, as seen by her public encouragement for her sister-in-laws professional recognition in the HR field. She previously took a career break for international travel and an exchange program, showing a passion for exploring new cultures.

Unique Fact: Paula has a diverse background within aviation, having worked as a Security Agent before moving into her current customer experience role.

Personality Overview

Price-Sensitive

Not Easily Convinced

Systematic

They prefer to fully evaluate every situation.  They are more likely than others to negotiate on pricing and terms. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Customer Experience
Her current role and professional headline highlight her focus on customer-centric solutions and decision-making in the airline industry.
Aviation Security
Previously worked as a Security Agent at American Airlines, with skills in U. S. national security and passenger screening.
Data-Driven Decisions
Holds certifications in Microsoft Power BI for data preparation and analysis, indicating an interest in using data to inform her work.

Media Appearances

Paula has no verified media appearances

Work History

12-2024
Brazil Operations at American Airlines
12-2011
Security Agent at American Airlines
6-2004 - 9-2025
Bilingual Customer Service Representative at American Airlines
7-2003 - 6-2004
Estagiária de vendas at Valeo
8-2002 - 6-2003
Travel at Career Break

Education

2007 - 2007
Pós-graduação Lato Sensu - Especialização from FGV - Fundação Getulio Vargas
2018 - 2019
Pós-graduação Lato Sensu - Especialização from UNOPAR - Universidade Norte do Paraná

More Information

Social Presence :

Prographics :

Exp : 26 Location : Guarulhos, São Paulo, Brazil Job Level : N/A Designation : Brazil Operations at American Airlines
URL has been copied!

Insights For Selling To Paula

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paula is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Paula

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Paula move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Paula take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Paula

Personality Compatibility


Other American Airlines Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.