Paula Schiavinato Lopez in

Paula Schiavinato Lopez

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Brazil Operations at American Airlines
📍 Guarulhos, São Paulo, Brazil

Paula Schiavinato Lopez is a Customer Experience Specialist in Brazil Operations for American Airlines. With a background in national security and KPI reporting, she leverages her solution-oriented skills and certifications in Microsoft Power BI to enhance operations. She holds postgraduate specializations from FGV and UNOPAR.

Paula is a supportive family person, as seen by her public encouragement for her sister-in-laws professional recognition in the HR field. She previously took a career break for international travel and an exchange program, showing a passion for exploring new cultures.

Unique Fact: Paula has a diverse background within aviation, having worked as a Security Agent before moving into her current customer experience role.

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Experience
26 Years
Current Role
Brazil Operations
Location
Guarulhos, São Paulo, Brazil
Personality Overview

How Paula shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Paula cares about

Customer Experience
Her current role and professional headline highlight her focus on customer-centric solutions and decision-making in the airline industry.
Aviation Security
Previously worked as a Security Agent at American Airlines, with skills in U. S. national security and passenger screening.
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Career

Work history

12-2024
Brazil Operations
American Airlines
12-2011
Security Agent
American Airlines
6-2004 - 9-2025
Bilingual Customer Service Representative
American Airlines
7-2003 - 6-2004
Estagiária de vendas
Valeo
8-2002 - 6-2003
Travel
Career Break
In the press

Media appearances

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Education
2007 - 2007
Pós-graduação Lato Sensu - Especialização
FGV - Fundação Getulio Vargas
2018 - 2019
Pós-graduação Lato Sensu - Especialização
UNOPAR - Universidade Norte do Paraná
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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