Evan Hargrave

Critic
DISC Type : C

Enterprise Sales Director at Five9

Alpharetta, Georgia, United States

Overview

Evan Hargrave is a Trusted CX Advisor at Five9, specializing in leveraging Intelligent Virtual Agents and conversational AI to enhance customer experience and operational ROI. A graduate of The University of Alabama, he has a history of high achievement, including consistently ranking in the top tier of sales performers at AT&T.

Outside of his direct role, Evan maintains a keen interest in the broader technology landscape, following major enterprise tech companies. Based on his alma mater, he is likely a supporter of the universitys athletic programs and enjoys following their teams.

Evan was a consistent top sales performer at AT&T for five consecutive years, achieving attainments as high as 241%.

Personality Overview

Information Seeker

Precise

ROI Driven

They enjoy working alone and do not rely on others very often.  They prefer to do logical analysis and value evidence over emotions. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Conversational AI
Believes Intelligent Virtual Agents are a key driver of ROI and a quick way to significantly improve the customer experience.
CX Strategy
Focuses on helping clients meet customer expectations across key pillars like personalization, respect, and empowerment through technology.
Contact Center Efficiency
Aims to solve operational challenges by reducing agent turnover, lowering cost-to-serve, and improving customer journey workflows.

Media Appearances

Evan has no verified media appearances

Work History

12-2020
Enterprise Sales Director at Five9
8-2016 - 12-2020
Sales Executive III - Fiber at AT&T
3-2014 - 7-2016
Client Solutions Executive II - Mid Market Corporate Business Solutions at AT&T
10-2013 - 2-2014
Business Sales Leadership Development Program (BSLDP) at AT&T
1-2013 - 5-2013
Capstone Team Member at The University of Alabama Office for Technology Transfer

Education

2008 - 2013
Bachelor of Science (BS) from The University of Alabama
2008 - 2013
Minor from The University of Alabama

More Information

Social Presence :

Prographics :

Exp : 12 Location : Alpharetta, Georgia, United States Job Level : Mid-senior Designation : Enterprise Sales Director at Five9
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Insights For Selling To Evan

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Evan is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Evan

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Evan move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Evan take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Evan

Personality Compatibility


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