Everett Stevenson (MBA)

Initiator
DISC Type : Di

Director, Application Service Management at Duck Creek Technologies

Charlotte, North Carolina, United States

Overview

Everett is a strategic IT executive at Duck Creek Technologies, specializing in Application Service Management. With an MBA from George Mason University and certifications in ServiceNow and ITIL, he has a strong background in ITSM, process improvement, and building enterprise IT operations from the ground up, notably for a $7B telecom startup.

He is a former Marine who applies military leadership principles to his corporate roles. Everett values effective communication and genuine customer service, expressing frustration with inefficient systems like chatbots. He is also proactive about career development, both for himself and by recommending resources to others in his network.

Unique fact: Everett learned a key leadership lesson in the Marine Corps: position yourself at the "greatest point of friction" to be most effective.

Personality Overview

Risk-Accepting

Friendly Challenger

Impact-Oriented

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

IT Service Management
His entire career, certifications (ITIL, ServiceNow), and current role are centered around ITSM, from strategy to delivery and process improvement.
Leadership Philosophy
Draws on his Marine Corps experience for leadership principles, believing leaders should place themselves at the "greatest point of friction" to be effective.
Customer Experience
He has shared his frustration with poor customer service via chatbots, indicating a passion for technology that genuinely serves and retains customers.

Media Appearances

Everett has no verified media appearances

Work History

11-2025
Director, Application Service Management at Duck Creek Technologies
6-2025
Career transition at Career Break
4-2022 - 5-2025
Director of IT, IT Service Management and End User Services at Brightspeed
3-2018 - 4-2022
IT Manager - Database Systems at Duke Energy Corporation
5-2017 - 3-2018
Program Manager at Verizon

Education

2013 - 2014
Master of Business Administration (M.B.A.) from George Mason University

More Information

Social Presence :

Prographics :

Exp : 28 Location : Charlotte, North Carolina, United States Job Level : Mid-senior Designation : Director, Application Service Management at Duck Creek Technologies
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Insights For Selling To Everett

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Look like someone who is on top of their game
  • Acknowledge their status and position during the conversation

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Everett is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Everett

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Everett move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Everett take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Everett

Personality Compatibility


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