Ezequiel R.

Editor
DISC Type : SC

Customer Relations Specialist at BlaBlaCar

São Paulo, São Paulo, Brazil

Overview

Ezequiel is a trilingual client services and compliance specialist with over four years of experience in global tech and social media. Fluent in Spanish, English, and Portuguese, he specializes in customer relations, fraud investigations, and user risk management for companies like BlaBlaCar and TikTok.

Passionate about continuous improvement, Ezequiel actively pursues professional development, completing courses in public speaking and articulating his value. He recently relocated from Buenos Aires, Argentina, to São Paulo, Brazil, demonstrating a readiness to embrace new challenges and adventures.

He has lived and worked in both Argentina and Brazil, giving him a unique cross-cultural professional perspective.

Personality Overview

Objective Thinker

Skeptic

Sometimes Friendly

The only way to convince them is by showing them examples and ample proof.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. They are thorough and always follow a systematic approach.

Topics They Care About

Customer Experience
His entire career, including his current specialist role at BlaBlaCar, has been focused on customer support, relations, and ensuring a positive user journey.
Trust & Safety
Possesses a strong background in trust and safety operations, including KYC, fraud investigations, and managing user risk on major platforms.
Professional Development
He actively seeks to improve his skills by completing courses on topics like public speaking, professional communication, and personal branding.

Media Appearances

Ezequiel has no verified media appearances

Work History

10-2024
Customer Relations Specialist at BlaBlaCar
3-2024 - 10-2024
Ads Service Specialist at TikTok
11-2023 - 3-2024
Relocation at Career Break
7-2022 - 11-2023
Member Safety and Recovery Consultant at Cognizant
1-2021 - 6-2022
L1 Customer Support Agent at Teleperformance

Education

Ezequiel has no verified education history

More Information

Social Presence :

Prographics :

Exp : 5 Location : São Paulo, São Paulo, Brazil Job Level : Junior Designation : Customer Relations Specialist at BlaBlaCar
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Insights For Selling To Ezequiel

During A Call Or A Meeting

DO's

  • If they are not asking many questions, nudge them to ask questions rather than just starting to talk yourself
  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results

DONT's

  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ezequiel is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Ezequiel

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Ezequiel move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Ezequiel take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Ezequiel

Personality Compatibility


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