Fabio Bittencourt in

Fabio Bittencourt

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Diretor Customer Service at Carrefour Brasil
📍 São Paulo, São Paulo, Brazil

Fabio Bittencourt is a senior executive with over 25 years of experience leading customer service, success, and experience transformations, currently as Director of Customer Service at Carrefour Brasil. He holds an MBA from BSP - Business School São Paulo and is recognized for his expertise in operational efficiency and digitalization. Colleagues describe him as strategic, empathetic, and results-focused.

While his professional life is prominent, his certification from the Disney Institutes "Clientologia Supreme Business Program" suggests a deep personal interest in the art and methodology of creating world-class service experiences, studying premier models of customer satisfaction as a craft.

Unique fact: He was named "Executive of the Year" at the Smart Customer 2023 awards by popular vote.

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Experience
21 Years
Current Role
Diretor Customer Service
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Fabio shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Fabio cares about

Customer-Centric Culture
He frequently posts about company awards being a direct result of a strong, customer-focused culture, emphasizing team recognition and shared values.
Digital CX Transformation
Focuses on the digitalization of service channels to reduce friction and improve the customer journey, a key part of his role at Carrefour.
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Career

Work history

1-2021
Diretor Customer Service
Carrefour Brasil
10-2016 - 12-2020
Diretor Contact Center
Carrefour Brasil
1-2015 - 9-2016
Superintendente de Contact Center
HSBC
5-2009 - 12-2014
Gerente Call Center
HSBC
10-2004 - 4-2009
Gerente Geral de Agências
HSBC
In the press

Media appearances

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Education
2014 - 2016
Master of Business Administration - MBA
BSP - Business School São Paulo
2005 - 2007
Especialização
Universidade Castelo Branco
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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