Fabio Bittencourt

Critic
DISC Type : C

Diretor Customer Service at Carrefour Brasil

São Paulo, São Paulo, Brazil

Overview

Fabio Bittencourt is a senior executive with over 25 years of experience leading customer service, success, and experience transformations, currently as Director of Customer Service at Carrefour Brasil. He holds an MBA from BSP - Business School São Paulo and is recognized for his expertise in operational efficiency and digitalization. Colleagues describe him as strategic, empathetic, and results-focused.

While his professional life is prominent, his certification from the Disney Institutes "Clientologia Supreme Business Program" suggests a deep personal interest in the art and methodology of creating world-class service experiences, studying premier models of customer satisfaction as a craft.

Unique fact: He was named "Executive of the Year" at the Smart Customer 2023 awards by popular vote.

Personality Overview

Critic

ROI Driven

Information Seeker

They are quite likely to negotiate on pricing or other key terms.  They prefer to do logical analysis and value evidence over emotions. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Customer-Centric Culture
He frequently posts about company awards being a direct result of a strong, customer-focused culture, emphasizing team recognition and shared values.
Digital CX Transformation
Focuses on the digitalization of service channels to reduce friction and improve the customer journey, a key part of his role at Carrefour.
The Human Touch in AI
He is actively engaged in the conversation around balancing technology and human interaction, moderating panels on the role of culture in the age of AI.

Media Appearances

Fabio has no verified media appearances

Work History

1-2021
Diretor Customer Service at Carrefour Brasil
10-2016 - 12-2020
Diretor Contact Center at Carrefour Brasil
1-2015 - 9-2016
Superintendente de Contact Center at HSBC
5-2009 - 12-2014
Gerente Call Center at HSBC
10-2004 - 4-2009
Gerente Geral de Agências at HSBC

Education

2014 - 2016
Master of Business Administration - MBA from BSP - Business School São Paulo
2005 - 2007
Especialização from Universidade Castelo Branco

More Information

Social Presence :

Prographics :

Exp : 21 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Diretor Customer Service at Carrefour Brasil
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Insights For Selling To Fabio

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be formal and objective, they will appreciate it more

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fabio is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Fabio

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Fabio move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Fabio take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Fabio

Personality Compatibility


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