Felicia Adkins

Inquirer
DISC Type : dc

President, UPS Mail Innovations at UPS

Atlanta, Georgia, United States

Overview

Felicia Adkins is the President of UPS Mail Innovations, with an extensive background in executive sales leadership at UPS, including roles as President of US Sales and SMB Sales. She leverages technology like AI to enhance customer experience and holds a Bachelor of Business Administration from the University of North Carolina at Charlotte.

Outside of her corporate role, Felicia is involved with The Georgia Conservancy, indicating a personal interest in environmental and land conservation. She believes in fostering change through cultural shifts and empowering diverse organizational talent to achieve results.

She once shared a key piece of career advice she received: “stop thinking about the next destination, and gather all that you can during the journey. ”

Personality Overview

Judgemental

Upfront

Demanding

They can be nudged to make faster decisions by offering what they value.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

SMB Growth
She is focused on growing the small and medium-sized business (SMB) share of UPS's U. S. volume, with a stated goal of increasing it to 40%.
Sales Leadership
Has held multiple president-level sales roles at UPS, with a reputation for building high-performing teams by removing obstacles to their success.
Customer Experience Tech
Invests in technology, such as AI-enabled chatbots and enhanced visibility tools, to provide shippers with better and more flexible service.

Media Appearances

Felicia has no verified media appearances

Work History

11-2024
President, UPS Mail Innovations at UPS
12-2023 - 11-2024
President of US Sales at UPS
1-2023 - 1-2024
President of Small and Medium Business Sales at UPS
Director of Sales, Enterprise Accounts at UPS
E-Commerce Director, UPS at UPS Supply Chain Solutions

Education

8-1990 - 5-1994
Bachelor of Business Administration - BBA from University of North Carolina at Charlotte
1990 - 1994
BS in Business Administration from University of North Carolina at Charlotte

More Information

Social Presence :

Prographics :

Exp : 2 Location : Atlanta, Georgia, United States Job Level : Mid-senior Designation : President, UPS Mail Innovations at UPS
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Insights For Selling To Felicia

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Refer to testimonials from others in similar positions
  • Be crisp while making the pitch

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Felicia is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Felicia

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Felicia move?

  • Their decision making speed is somewhere in the middle.
  • Can Felicia take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Felicia

Personality Compatibility


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