Felicity Jay

Enthusiast
DISC Type : i

Head of IB&M Data Office at Commonwealth Bank

Greater Sydney Area, Australia

Overview

Felicity Jay is the Head of IB&M Data Office at Commonwealth Bank, specializing in data management, digital innovation, and governance. With a background as a legal and business advisor, she drives projects to improve data processes and privacy. She holds Bachelor of Laws and Economics degrees from the University of Sydney.

Her career path is unique, having transitioned from a Senior Legal Counsel role into a leadership position focused on data, digital strategy, and emerging technologies.

Personality Overview

Consensus Focused

Amiable & Agreeable

Non-Confrontational

They prefer to build relationships rather than staying totally transactional.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Data Management & Governance
Leads the data office, focusing on improving data quality, governance, and privacy practices to enable data-driven decision-making.
Digital Innovation
Shows a strong interest in emerging technologies like blockchain, AI/machine learning, and IoT, particularly within supply chain and trade finance.
Customer Experience
Focuses on leveraging data to deliver excellent customer experiences and better services, including for Open Banking initiatives.

Media Appearances

Felicity has no verified media appearances

Work History

3-2023
Head of IB&M Data Office at Commonwealth Bank
2-2019 - 3-2023
Executive Director, Data Management and Governance at Commonwealth Bank
12-2017 - 7-2018
Director Trade & NewTech Product Initiatives at Commonwealth Bank
12-2015 - 3-2023
Senior Legal Counsel at Commonwealth Bank
5-2013 - 12-2015
Senior Legal Counsel at Colonial First State Global Asset Management

Education

1990 - 1995
LLB from University of Sydney
1990 - 1993
BEc from University of Sydney

More Information

Social Presence :

Prographics :

Exp : 25 Location : Greater Sydney Area, Australia Job Level : Mid-senior Designation : Head of IB&M Data Office at Commonwealth Bank
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Insights For Selling To Felicity

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Felicity is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Felicity

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Felicity move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Felicity take some risk or not?

  • They can take some low-probability risks if needed.

You And Felicity

Personality Compatibility


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