Felipe Girardi

Enigma
DISC Type : dic

Senior Support Engineer at Dell Technologies

Novo Hamburgo, Rio Grande do Sul, Brazil

Overview

Felipe is a Technical Support Engineer with 16 years of experience at multinational companies like Dell and Atlassian. He specializes in Linux systems, large-scale infrastructure, and observability platforms such as Zabbix and Dynatrace. Colleagues describe him as communicative, proactive, and a strong team player with an immaculate work ethic.

He has supported mission-critical environments with over 800 servers and 1, 000 databases.

Personality Overview

Persuasive & Assertive

Challenger

Fast Follower

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Enterprise Observability
Possesses deep, hands-on experience with a wide range of monitoring and APM tools including Zabbix, Splunk, Grafana, and Dynatrace in large-scale enterprise settings.
Identity & Access Management
Experienced in implementing and troubleshooting SAML SSO, SCIM, Okta, and Azure from his time supporting Atlassian Access for cloud platforms.
Large-Scale Infrastructure
Has managed and supported global infrastructure environments with over 48, 000 physical and virtual servers and more than 1, 000 databases.

Media Appearances

Felipe has no verified media appearances

Work History

3-2022
Senior Support Engineer at Dell Technologies
7-2021 - 2-2022
Support Engineer - Cloud Platform at Atlassian
10-2019 - 6-2021
Support Engineer at Dell Technologies
9-2018 - 9-2019
IT Infrastructure Analyst at Dell Technologies
2-2016 - 8-2018
Enterprise Technical Support Analyst at Dell Technologies

Education

2011 - 2014
Graduation in Internet of Systems from Universidade Feevale
2020 - 2021
Master of Business Administration - MBA from Pontifícia Universidade Católica do Rio Grande do Sul

More Information

Social Presence :

Prographics :

Exp : 16 Location : Novo Hamburgo, Rio Grande do Sul, Brazil Job Level : Mid-senior Designation : Senior Support Engineer at Dell Technologies
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Insights For Selling To Felipe

During A Call Or A Meeting

DO's

  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked

DONT's

  • Avoid making offhand commitments, understand the root of their concerns first
  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Felipe is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Felipe

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Felipe move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Felipe take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Felipe

Personality Compatibility


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